How to exclude notification alerts 'updated by System'

[Sherwin G]

Hi,

We have recently upgraded our system to Washington and we have noticed that the Notification bell is throwing out every single alert including those that were updated by System.

Is there a way to restrict this type of notification alert, as it is kinda noisy, every single time that a ticket gets updated by the system (even resolved ones).

[Mark Manders]

This can help: https://docs.servicenow.com/bundle/tokyo-platform-user-interface/page/get-started/servicenow-overvie...

[Maik Skoddow · Accepted solution]

These notifications are called "Provider Notifications". Check what there is configured at All > System Notification > Provider > Notifications

[David Chambers]

I am also looking to remove the notifications for tickets updated by the system but I am unable to find All > System Notification > Provider > Notifications even when using the notification search option there are no results for System and Provider I not seeing any option to turn off these Systyem notifications and I am missing out on ticket update notiicafioen due to that amount of system notifications I am receiving