How to find Activity Due field Populating?
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07-08-2024 06:27 AM
Hi Community Guys,
I have a dough in incident form. While I create a new incident form the activity due field is populate "Unknown" and I move the state for activity due field is populated. How it is possible is it any OOB function running behind the fields?
someone please helps me to solve this? I have send screen shots for your reference.
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07-08-2024 08:13 AM
Hi @Abbas Ahamed ,
By default, Inactivity monitor is only created for Priority one incidents. Hence all other non p1 Incidents show "Activity due" as 'Unknown'.
Please refer the below knowledge article link.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1116348
Please mark my answer as correct and helpful if it resolves your issue.
Regards,
Namrata
