The Configuration Item (CI) is not empty.The incident is not resolved, cancelled, or closed.Prompt: Ask the user:“Do you want to update the ‘Assign To’ or the ‘Assignment Group’?”Assignment Group Logic:Retrieve the group from the Assignment Group fie...
I want to disable the active existing topic "View KB" in sys_cs_topic.list>View KB, but I can't deactivate it because it is read-only.I've cloned the "View KB" topic and want to disable existing topics to avoid conflicts.Please point out if you want ...
Hi All,I have created a report in ServiceNow and would like to automate the process of exporting its Excel format daily into a custom table. Currently, when a scheduled report is triggered, an Excel copy of the report is attached to the email and sto...
We currently have a Workday Integration that uses the "Run Workday Integration Flow". This flow does not include the department manager from Workday. We created a RaaS report in Workday to retrieve this information. How do I retrieve the RaaS report ...
I am not able to trained a model-I trained a model at that time some error is coming like that -Some features may not be available because the connection to NLU Service is not available. Please try again after sometime, if the issue persists log an i...
I have created a custom table which is extended by Task table I have a user which is having 'snc_internal' role only my requriment is that to "snc_intenral" role user show additional comments on form so he can post into it I have tried creating table...
We have a requirement where we need to identify Incident records in the Incident table that have not been updated for more than 2 day . The details of these incidents — including Number, State, Category, and Last Updated Date — should be compiled and...
Hi Team, We have noticed the issue: that many of our emails from other servicenow applications are getting in ignored and we need to process them without ignoring , to achieve that We have added AND conditioning in same email filter['ignore header' ...
For Standard Change Templates, when going to Template Management the 3 OOTB Catalog Items are missing data but active. Is this something I can revert or bring back, a missing plugin, or something I need to go to support about? Clicking Open Record d...
Flow from topic block is not resuming to main topic. I have created a topic block to display kb article inside my main topic but once the flow is going inside the topic block, its not resuming the remaining steps in main topic, flow is getting ended ...
Hello, I would like to know if anyone implemented. the Automation to kill the long running jobs.If anyone done. please guide or can you provide script idea to implement. Thanks in advance.
Hi, I'm trying to automate file transfer from the SFTP folders to ServiceNow. Can someone please assist with this?
Hello, community! I'm trying to sum variables (Value) within MRV and send that sum to a variable (Sum) outside of MRV. I developed this client script within the record producer, but it's not working:function onChange(control, oldValue, newValue, isLo...
I am not sure if maybe we are using this wrong or thinking about it incorrectly but we have been trying to use SLA schedules on our HR tickets and it. We are using the out of the box ones that are Mon - Fri 8-5 no weekends and excludes holidays and n...
I had given my exam on 22nd january from a registered Kryterion centre and I passed my exam, But on 13th march My certification had been invalidated due to some issue Below is their response,I am not able to understand what is the reason behind this,...