What constitutes as an outage?
What is the industry standards in terms of % of degradation, before service is deemed an outage?
Forum Posts
Activity Logs Field
Hello All, is there is a table in ServiceNow that stores case activity history
Workflow proceeds to cancellation path even when task is Closed Complete.
Hi everyone,I’ve built a workflow for a Project Work Request. After each task, there’s an If activity that checks if the task’s state is Closed Complete (state = 3).However, when I manually close an SC task as Closed Complete, it then automatically c...
when we select Check box it gives alert mesaage
i have requirement, in incident form i have checkbox field and another field is a date type field, whenever we click that checkbox field it will show alert message with "yes or no" options, if we select the 'yes' option then in the date field it will...
Understand ACL in Gliderecord/Gliderecordsecure
Hi There,I have been trying to understand difference between GlideRecord and GlideRecordSecure .I am aware that in GlideRecordSecure, ACL is enforced.However, i want to understand it better how it works in backend.I have a scenario as follows:1. Ther...
upgrade of certificates via delta exam from vancouver to xanadu
Alert :Urgent Post So I have two Service Now certificates CSA and CAD and they are currently at VANCOUVER version The last date to appear in delta exams to make it to Washington was on 7 Jan 2025 and similarly for Washington to Xanadu is 30 April20...
Help in Client Script: If user belongs to CMDB assignment group, he can edit a field in cmdb table
Hi team,Please help me with a client script on cmdb_ci_hardware table: If a user belongs to cmdb_ci_hardware table, he should be able to edit the new field "External IP". I've written the below: function onLoad() { //Type appropriate comment here, ...
Disabling Form Button.
Hi Community, I am working on a form which already has a customized button using UI Actions. When a new record is created the state is new and an approval will be automatically generated to the assigned group's manager, and I want to disable that but...
RESTAPI: Restricting Permissions to Read-Only for Choice Table
Hello,I am using the following GET query to retrieve all possible states for incidents:https://yourinstance.service-now.com/api/now/table/sys_choice?sysparm_query=name=incident&element=state I’ve added the "personalize_choices" rule to my user, but ...
Knowledge Base - Employee Service Center, Duplicate categories are showing
Hello, I am facing a challenge with our ServiceNow Employee Service Center site. We have three knowledge bases with similar categories, and when accessing the knowledge base, three duplicate categories are displayed. As a temporary workaround, our de...
Virtual Agent - Close Incident topic not working
Hi, I tried to publish Close Incident topic in Designer, and when I try to test it I immediately get a message "I'm having technical issues and won't be able to continue this conversation." I seem like it's never moving past Get incident sys_id node....
service catalog ==> catalog item ==> Variable read only after submit
Hello everyone, (Scope Service catalog ==>catalog item ==> variable read only after submit request) I want wide single text variable to no longer be read only after submitting the request and that we can write in this field (in the ritm). Submit Requ...
Control time Error message stays on the screen
Hi,Im using on Change client script and if some condition is met I use g_form.addErrorMessage in order to show some message. How can I make the message stays longer on the screen?
Create multiple standard changes with single APIcall
Hi All,For a task I want to create and schedule multiple standard change at a time. Previously I was creating single std chg and looping it for Mutiple change. but this way the number of API calls are also increasing which is not feasible.so is there...
Resolved! How can I include the sender's email address in the condition of an inbound action?
The inbound action I’ve set up is meant to create a request when an email is received. However, the scenario involves a forwarded email — specifically, emails forwarded from abc@gmail.com to dev@service-now.com. I only want to create a request if the...
