system name appearing while approving/rejecting via portal view in csm case
while approving the record in case while viewing from portal view "system" name is coming instead of username who approve the approval record. when can be the issue?
Forum Posts
Initially Collapsed in Contextual Sidebar Component shows empty container
Hello, everyone! I'm trying to make contextual sidebar collapsed on Record Page load, but it shows an empty container when I set Initially Collapsed to true. I found this article, but I didnt understand the solution. Where is the defaultDividerPosit...
Best Practices for Skill Assignments in AWA
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creating problem record using repetitive incident CI (GEN AI)
Hello Everyone,can we create automatically problem record based on repetition of Incident CI using GENAI.could you please help with solution or artifacts.Thanks in advance,Sayan Ghosh
What type of Encryption/Algorithm does SFTP uses in ServiceNow
What type of encryption/algorithm does SFTP uses? I can't find an official document from ServiceNow. Also, what type of encryption is used to encrypt the password in the Data source for SFTP file retrieval method?
How to Create Success score reports fort change request
How can I create success score reports for Change Requests in ServiceNow?I'm looking to:Track % of successful changes (e.g., no rollback, no related incident).Group results by assignment group or change type.Use either normal reports or Performance A...
[sys_email] and [sys_audit_delete] retention policies
Hello, I'm trying to find out what ServiceNow's recommendations are regarding retention policies for each of these two system tables: [sys_email] and [sys_audit_delete], or what industry best practices exist on this topic: - What are the recommended ...
Remove Pencil, Menu, and Checkbox from SOW Default and Custom Lists
My instance is using Xanadu Patch 8 with the current version of Service Operations Workspace. In the List view of SOW, is there a way to remove the two first columns? Column 1 contains a pencil icon and menu or copy URL icon (and a lot of white space...
In SOW view need to set field value.
Hi Team,Given that I am a SOW user in the ITSM spaceWhen I open an interaction ticketThen the Custom Product field on an Interaction is set to Incident How to achieve this. Regards,Abhilasha G T
UI Action on form to create and assign a survey
Hello. I have the following UI Action button - Task Assessment, that when clicked on the [idea] form table should create and assign a new survey. Within the UI Action I added the following triggerAssessment() function: function triggerAssessment() {...
Create Multiple Ritm based on Multirow Variable set
Hi All, I have Requirement need to create multiple ritm based Multirow Variable set. Based on adding rows create ritmsex: if user add 4 rows in variable set, 4 ritms has to create under one REQ. IN every ritm variable should be populated. Then 1st ro...
How to display knowledge article details on approval to-do details tab
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To Trigger notification
A notification is configured with the following criteria. Items in quotes represent a field or data from the related table.Trigger: A BIA is in the "Pending approval" state for 30, 60, or 90 days.Recipient: Users assigned approval tasks for the BIASu...
Watermark, closed record getting update when user reply to old email
closed record getting update when user reply to old email, as the watermark. Is there way to stop this from happening, make it to create new interaction, when the case is inactive or closed? I saw there is a job called Email Reader that ran to proce...
generate incidents with incoming emails
Hello, good afternoon,I wanted to ask how to generate incidents in ServiceNow through an incoming email. I've been checking some pages but can't find the option in my company's ServiceNow. Could it be that it's a paid option in ServiceNow? Or could I...
