Hi, My client is currently on the Washington release and is planning to upgrade to Yokohama soon. They are currently using the legacy connect chat and is planning to migrate to agent chat. For now they would like to keep using connect chat for a few...
Hi SN Community, We have Virtual Agent configured on a single portal to support both HR and IT service requests. Live Agent handoff is also configured for both HR and IT topics. The challenge is with Live Agent routing when a user's conversation incl...
Hi Everyone, If run the below script var inc = new GlideRecord('incident');inc.addActiveQuery();inc.orderByDesc('sys_created_at');inc.setLimit(10);inc.query();while(inc.next()){gs.print(inc.number);} Getting below out put [0:00:00.031] Script comple...
Is there any way to add columns under impacted services/Affected CIs tab in MIM Workbench View.
In servicenow agent workspace. The notification sound indicating that a chat is coming comes much later. It's not synchronized. I logged in and out of ServiceNow and cleared the history, caches, but the problem persisted. in servicenow
Please give the brief knowledge about the ACL.Thank you !
I'm attempting to embed an external website inside a ServiceNow UI Page using an <iframe>. The goal is to keep users within the platform while displaying external content (such as https://www.google.com) directly in the portal interface. What I've T...
Hi Folks, I currently working on virtual agent for ITSM module only on service portal.I want to enable users directly chat wit live agent support.First iam implementing on my project, i have no idea how set up live agent. live agent support on chat w...
Hi All,I have created 2 assignment rules with different conditions and different execution orders. But the case is still assigned to the group which having the lowest order assignment rule. If all the conditions are met, then it should be assigned to...
Agents are getting the notification on receiving the chat first time, but agents are not receiving sound /notifications in between chat with END user & Agent. We can see all the notifications are enabled on workspace. But the sound notification is on...
I'm using the continuous improvement module to manage improvement efforts, and other departments now want to start using the module within our instance. I'm finding it difficult to picture scaling this to more teams as the only filtering options othe...
When we create an incident via Virtual agent , some time its takes valid subcategory some time it taking blank value need to know where do we see the logs from VA generated in SNOW :some one help me on this investigation part
I am currently using Agent Chat in the Service Portal, but I want to switch to using the Virtual Agent instead. I have installed the required plugins (Virtual Agent and ITSM Virtual Agent Conversations) as mentioned in the documentation, and followed...
when a line manager not approved with in 3 days then the notification goes to linemanager.manager . If linemanager.manager also not approved with in five days( this period line manager should be also able to approve ) , then the request will be cance...
When we fill the details like Caller, Short description,Assigned to , etc then the state on the incident form changes to In Progress from New , where do this default floe exist ? If anyone knows please drop the answer
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