Good Morning Now Community,
I'm a new sys admin and having the hardest time with trying to get the VA to fill out the Incident Fields for our Configuration items, Category, Sub-Category, and Assignment group. Same thing for request in getting the Configurtion item and Assignment group filled.
Here is the script and flow I've tried using:
(function execute() {
var caller = vaInputs.caller;
var short_desc = vaInputs.short_description;
var urgency = vaInputs.urgency;
var desc = vaInputs.description;
var cmdb_ci = vaInputs.cmdb_ci;
var category = vaInputs.category;
var subcategory = vaInputs.subcategory;
var assignment_group = vaInputs.assignment_group;
if (!gs.nil(caller) && !gs.nil(short_desc)) {
var incDetails = new sn_itsm_va.VACreateINCUtil().createIncident(caller, short_desc, urgency, desc, cmdb_ci, category, subcategory, assignment_group);
vaVars.inc_sysid = incDetails.sysid;
}
})()
