How to get VA to fill out the an incidet or request ticket

[Dylan Galindez]

Good Morning Now Community, 

I'm a new sys admin and having the hardest time with trying to get the VA to fill out the Incident Fields for our Configuration items, Category, Sub-Category, and Assignment group. Same thing for request in getting the Configurtion item and Assignment group filled.

Here is the script and flow I've tried using: 

(function execute() {

var caller = vaInputs.caller;

var short_desc = vaInputs.short_description;

var urgency = vaInputs.urgency;

var desc = vaInputs.description;

var cmdb_ci = vaInputs.cmdb_ci;

var category = vaInputs.category;

var subcategory = vaInputs.subcategory;

var assignment_group = vaInputs.assignment_group;

if (!gs.nil(caller) && !gs.nil(short_desc)) {

var incDetails = new sn_itsm_va.VACreateINCUtil().createIncident(caller, short_desc, urgency, desc, cmdb_ci, category, subcategory, assignment_group);

vaVars.inc_sysid = incDetails.sysid;

}

})()