Hi @SpartanW,
In Service Operations Workspace the actions under the **More »** menu (Create change, Create problem, Create child incident, etc.) are **not** driven by the standard UI Action records on incident. They are workspace quick actions defined in the **UX Action** table and rendered by the page's `chrome_tab` property. That’s why deactivating the classic UI action had no effect.
There are a couple of ways to remove the "Create change request" entry:
* **Disable the UX Action** – Navigate to **Now Experience Framework > UX Actions** (table `sys_ux_action`) and search for the action whose name is *Create change request* or where `table=incident` and `target record type = change_request`. Open that record and either set **Active** to false or add a role/condition to restrict it. Once inactive, the option will disappear from the SOW action menu, but the classic UI will remain unaffected.
* **Edit the page property** – Go to **Now Experience Framework > Experiences**, open **Service Operations Workspace**, locate the **Record** page and find the **UX Page Properties** section. In the property called `chrome_tab` you will see a JSON array that lists each quick action (it includes objects for change, problem, child incident, etc.). Remove the entry for the change action (`"change_request"` or `"createChange"`) and save/publish. This approach completely removes the change option from the drop‑down for that page.
Declarative actions can be used to add workspace‑only UI actions, but they won’t hide these built‑in quick actions. Editing the UX Action or page property is the supported way to control visibility in SOW.
Hope this explains why your UI Action attempt didn’t work and gives you a path to hide the change option. Let me know if you have further questions!
