how to hide 'edit' on standard ticket tab Attachment tab

[Mike Stockman1]

Im using Standard Ticket on my csp portal and want to modify the standard ticket tab - attachments so that there is not the edit icon. I'm trying to make it where someone cannot change the name of the attachment. 

Where do i go to remove that edit button?

[Slava Savitsky]

Whether than button is visible depends on the user's permissions that are determined by "write" ACLs for the Attachment [sys_attachment] table.

[Mike Stockman1]

ACLs didnt work.

We used CSS to turn off those icons.

[Slava Savitsky]

Have you contacted ServiceNow's technical support? If that icon doesn't honor ACLs, it is a defect that ServiceNow need to fix.

[sanjeet1245 · Accepted solution]

Hi @Mike Stockman1 
please use below script . create a onload client script on the table you want to remove a edit button 

function onLoad() {
   
        var editButton = top.document.querySelector('button[aria-label="Edit Attachments mode"]');
        if (editButton) {
            editButton.style.display = 'none';
        }
}