How to hide the particular additional comments from the caller.

[jyothi_bhat15]

Whenever any other user replies to the email which was sent to him, it will populate in additional comments  and it is visible to everyone. I want to hide the visbility of that particular email which was replied by any other user from the caller. I'm currently trying in incident table. Please can anyone help on this?

[Sohail Khilji]

Hi @jyothi_bhat15 ,

You can create an acl for the same which can hide the additional comments from specific user.

ACL > 

Operation : Read

field : incident comments

conditions : caller_id != gs.getUserID()

advance script : (current.caller_id != gs.getUserID()) && (current.table == "incident")