How to make the catalog item visible to only 2 departments IT and NON IT users and their location

[Archana23]

How to make the catalog item visible to only 2 departments IT and NON IT users and their location should be INDIA.

Please help me in scripting if script is needed.

Thanks in advance.

[Rajesh_Bhise]

Hello @Archana23,

Best to achieve is to use the user criteria functionality of ServiceNow. You can create a user criteria for Departments IT and NON_IT including location criteria as well. DO NOT forget to use "Match All" option within criteria. This will match all conditions given in the user criteria and then only give the access to item.

Here all conditions -- Department IT and NONIT and location INDIA.

Please use the same and your issue should be resolved with this solution.

Kindly mark correct and helpful this solution if you get something new to learn.

Thank You,

Rajesh