Hi,
I am sure this has been answered already. Any help would be great!
In my incident form, I have 3 fields that need to be on my service portal
- Queue
- Category
- Subcategory
Subcategory is dependent on Category. Category is dependent on Queue.
Example:
Queue = Facilities
Category = Heating/Air Conditioning (This shows only categories related to Facilities)
Subcategory = Too Cold
All of the dependencies are already setup. If the queue Facilities is picked, the right categories show, if IT is picked, only IT categories will show. Works perfectly in this incident form.
Issue I am facing:
I need to add these fields, with the same dependencies to the service portal so the users are able to able to set this. How do I do this?
Hi All,
Thank you for helping me out. I found the solution to this.
My Category was set to a Select Box. I needed it to change to a Lookup Select Box
Now, I have subcategory dependent on the Category, while Category is dependent on the queue. I needed to specify the Type Specifications to the following. The JavaScript line, you just need to change the "subcategory" and ".category".
In record producer, I have a "Create an Incident" page.
There variables are the ones that are displaying on the service portal page. The first 3 are the ones that are linked to Queue, category and subcategory. I have them here, but the dependency rules are not in affect.
