How to re-run the workflow

[rajesh54]

Hi

How to re-run the workflow where RITM State is Close Complete Request State is Close incomplete
For Request State is Close Complete, Stage is Close incomplete

why because due to a BR one task hasn't got created and other tasks are close incomplete.
we have disable that BR. now we need to re run that workflows.
There are Approvals which are Approved on RITM and request

Thank You


Thank You

[Rafael Batistot]

Hi @rajesh54 

This solution might help you 

https://www.servicenow.com/community/developer-forum/best-practice-to-re-run-workflows/m-p/1900737

[Tanushree Maiti]

Hi @rajesh54 

1) As per this community post (https://www.servicenow.com/community/service-management-forum/how-to-restart-a-workflow-from-the-scr...) , using fix script , you can re-run the workflow:

"global.Workflow().restartWorkflow(current, true);

Restart workflow from UI action?"

2) https://www.servicenow.com/community/developer-forum/best-practice-to-re-run-workflows/m-p/1900737

[AshishKM]

Hi @rajesh54 , 

Please check if workflow state has already ended then i would suggest to create new request in reference of current RITM and get the desire result which is expected after BR disable.

Consider this alternate/workaround as a ITIL process best practice, also check with your org ITSM process team to confirm which path they agree to go with, however you have other technical solution suggested by @Tanushree Maiti and @Rafael Batistot 

As a platform tech owner, I would go for new request( on PROD ) instead of trying to re-trigger underlaying workflow which may cause other issue like ( emails re-trigger )

My view is based on PROD instance, for non-prod you can try the tech path

Thanks,

AshishKM