How to send email when sla (resolution) reaches above 90% with flow designer.

[Shivani_singh]

Hi All,
How to send an email when sla (resolution) reaches above 90% with flow designer to that particular email address.

[Najmuddin Mohd]

Hi @Shivani_singh ,
Can you check the logs of the email, why did the email was sent-failed

Regards,
Najmuddin.

[Shivani_singh]

Its says local address ends with dot.

[Mark Manders]

Then there is something wrong with the email address. Your functionality for triggering is correct, because the email has been created. The fact that it can't be send is because the email is set wrong. You need to check on that part.

[PritamG]

create new work flow and Set trigger as SLAPercentage Timer and configure it for Resolution SLA at 90% elapsed.

and then add action Use Send Email action. Set To as ${current.assigned_to.email} and Activatethe Flow to enable the notification.