We have record producer on portal which create case record with variables under variable editor.We want to set SLA breach date and time based variable available on record producer called custom date time. i am trying to achieve using below code but n...
Hi Experts,I am new to SRAPIs. I am trying to implement a user functionality where, the user can select any number of records from the list view of a table and download it in CSV format. I am trying to achieve this via making use of SRAPI. However, I...
how to get current data and fetch the date in the string field.
I have a change freeze schedule starting 28th March-2nd April and the timezone is Australia/Sydney. I have created a change request with the start and end date as 27th March. The change Now isInSchedule is returning true. This is giving unexpected re...
Hi Developers, I have a list collector field called macro_module.This variable drop-down does not have an option called 'Knowledge'. When an end user search for 'Knowledge' on this variable. I want to show a field msg.'For Request related to Knowledg...
Hi Team, We have created the customized field, access owner list collector variable to store multiple groups , which will be selected while creating the standard template.After creation only who is in the groups should be accessible to the templates ...
My description isn't great, but it is hard to explain. I have a matrix that is filling a variable field based on data lookup definitions. I need to compare this field (tier level) against a criteria. Example:The field is populated by lookup definit...
I need to manually set Software as "in use" / "installed" that has been entitled to a user. 1. I've created the Software Model2. Added the Software License to the Software Model.3. Went to the Software License and entitled a number of users.4. Run th...
Hi I need some info or document link of how the configuration done for the "Critical incident map" module in incident management.
I`m creating and testing a flow. But I`m having a problem with a instance 'For each item in'.Works fine until the step 5. But on step 6 the email it's sent only for the first record. When i test the flow it's found 3 records, that's correct. But th...
HI Team, We have a custom table created in scope "xyz" which is extending Case table which is in "Customer Service" scope.We have created Read ACLs for custom roles for both the tables but still when we are trying to access via ALL in the application...
Hi Requirement is on email there should be a Link which redirect user to the Service Portal and on there is a account name variable which is a reference variable it should be autopopulated.
I need to check whether the number field has even or odd value. If it is even then I need to display the message that field has even value.Here is my script:function onLoad() {//alert("You opend the boom form ");var fieldValue=g_form.getValue('Number...
Hi All, I have few questions regarding escalation process in security incident response module.1. If a security incident is escalated from one security analyst to another, does the system store information about who was the previous security analyst ...
Empty CI's created in Configuration Item table with empty/blank Name in production. Please find the below snippet
