How to stop triggering notification for specific time period?
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3 weeks ago
hi All,
I have got a task to stop triggering notification for specific 3 days. I have used notification's condition builder to build condition as Created Not On. It is working for only one Created Not On condition, But whenever I add or condition to Created Not On condition, it is not working. How do I achieve this requirement?
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3 weeks ago - last edited 3 weeks ago
Hi @The Matrix ,
- Using OR (||) means the condition will always be true because currentDate cannot equal all three dates at the same time.
- Example: If currentDate = '2025-11-27', then:
- currentDate != '2025-11-26' → TRUE
- currentDate != '2025-11-27' → FALSE
- currentDate != '2025-11-28' → TRUE
TRUE || FALSE || TRUE = TRUE → Mail still sends.
Try with below condition
Add AND condition after each created not on condition
Please mark my answer correct and helpful if this works for you
Thanks and Regards,
Aakanksha
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3 weeks ago
use AND instead of OR in both the places
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
Thank you for marking my response as helpful.
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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a week ago
Hope you are doing good.
Did my reply answer your question?
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader