How to stop triggering notification for specific time period?
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11-27-2025 01:44 AM
hi All,
I have got a task to stop triggering notification for specific 3 days. I have used notification's condition builder to build condition as Created Not On. It is working for only one Created Not On condition, But whenever I add or condition to Created Not On condition, it is not working. How do I achieve this requirement?
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11-27-2025 04:01 AM - edited 11-27-2025 04:03 AM
Hi @The Matrix ,
- Using OR (||) means the condition will always be true because currentDate cannot equal all three dates at the same time.
- Example: If currentDate = '2025-11-27', then:
- currentDate != '2025-11-26' → TRUE
- currentDate != '2025-11-27' → FALSE
- currentDate != '2025-11-28' → TRUE
TRUE || FALSE || TRUE = TRUE → Mail still sends.
Try with below condition
Add AND condition after each created not on condition
Please mark my answer correct and helpful if this works for you
Thanks and Regards,
Aakanksha
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11-27-2025 04:04 AM
use AND instead of OR in both the places
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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11-27-2025 05:52 AM
Thank you for marking my response as helpful.
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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a month ago
Hope you are doing good.
Did my reply answer your question?
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
