How to stop triggering notifications for same requested for ??

[Manikantahere]

We have a business requirement that are copying ritm comments to sc task and sc task comments to ritm.
 

On update we are  sending notification to requested for and watch list but requested for is same in both the cases so it is going twice i.e from ritm table and sc_task table.

how to avoid this? any clue?

[swathisarang98]

Hi @Manikantahere ,

could you please share the notification configured screen shot ?

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[Manikantahere]

I din't get you exactly. Here the requirement is whenever comment section updated we are sending notifications on both ritm and sc task tables.

BTW can i have your copying script mechanism from ritm to sc task and sc task to ritm. 

[swathisarang98]

Hi @Manikantahere ,

If you are copying comment from sc task to Ritm then both will have same content so its better if you trigger notification based on RITM comments change ,

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[Manikantahere]

is there any case that ritm watch list and sc task wathlist differe each other? because we are sending notification to requested for along with watchlist. thats the issue here.