How we can calculate business elapsed time from servicenow incident_sla table ?

[Brian Lancaster]

Why wouldn't you just display the business elapsed time field?

[somya-gupta25]

Hi Brian ,

When i am creating report i am getting difference in business elapsed time which incident_sla is display and the business elapsed time which i am calculating manually .

So just want to know why i am facing this issue . 

Regards, 

Somya 

[AndersBGS]

Hi @somya-gupta25 ,

 business elapsed is available OOTB. What is it that you’re missing?

[somya-gupta25]

Hi Ander , 

Thanks for your response . 

I am getting duration difference in business elapsed time in incident_sla table and the business duration for a ticket.

Regards, 

Somya