Html Translation in Virtual Agent

[Uttam Sai]

Hi Team,

Could you please help me Translate Text in Html message configured in Virtual Agent .

I tried using ${Text} , but it is reflecting as ${Text} instead of "Text" in the chat.

Thank you 🙂

[chetanb]

@Uttam Sai 

Have a look -

https://www.servicenow.com/community/virtual-agent-nlu-forum/how-to-add-translation-language-in-virt...

https://www.servicenow.com/community/virtual-agent-nlu-articles/new-in-rome-automatically-translate-...

If I could help you with your Query then, please hit the Thumb Icon and mark as Correct !!

Regards,

CB

[Uttam Sai]

Hi @chetanb , 

Thank you so much for your reply. Unfortunately  the links provided are not specific to my issue.
I don't have a problem with Translation , only issue is how to configure the html script in Virtual Agent so that it can Translate. Could you please help and let me know if you have noticed such problem.

Thank you

[chetanb]

@Uttam Sai  can you please confirm you are on which version you are on as HTML sanitizer might prevent.

https://docs.servicenow.com/bundle/vancouver-platform-security/page/administer/security-center/refer...

https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/administer/virtual-agent/refer...

https://www.servicenow.com/community/virtual-agent-nlu-articles/how-to-embed-virtual-agent-in-an-ext...

[Uttam Sai]

Hi @chetanb ,

My Instance version is "Utah"