Html Translation in Virtual Agent
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01-20-2024 11:12 AM
Hi Team,
Could you please help me Translate Text in Html message configured in Virtual Agent .
I tried using ${Text} , but it is reflecting as ${Text} instead of "Text" in the chat.
Thank you 🙂

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01-21-2024 09:09 PM
Please read my reply.
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

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01-21-2024 05:33 AM
Hi there,
To my knowledge, what you are after is not possible.
Also just checked documentation on Bot responses, it mentions:
- HTML: Virtual Agent displays static HTML.
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field