i want to add attachment in the ritm from inbound email action.

[NeethuB]

(function runAction(/*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailClassifier*/ classifier) {

    // Implement email action here

    var cartID=GlideGuid.generate(null);

    var cart= new Cart(cartID);

    var item= cart.addItem('158edf4a2bacfe10eacaf2a6d391bf51');

    //cart.setVariable(item,'short_description','test short');

    cart.setVariable(item,' requested_for',gs.getUserID());

    cart.setVariable(item,'short_description',email.subject);

    cart.setVariable(item,'subject','This request created when the caller sended email for creating a request');

    cart.setVariable(item,'description',email.body_text);

    var rc=cart.placeOrder();

    var ritm=new GlideRecord("sc_req_item");

    ritm.addQuery('request',rc.sys_id);

    ritm.query();

    if(ritm.next())

    {

        ritm.short_description = email.subject.toString();

        ritm.contact_type="email";

        ritm.update();

    }

})(current, event, email, logger, classifier);


This is the code . Can you pls help me

[ChallaR]

HI @NeethuB 

i have updated few lines , can you try this code -

(function runAction(current, event, email, logger, classifier) {
    try {
        var cartID = GlideGuid.generate(null);
        var cart = new Cart(cartID);

        // Add Catalog Item
        var item = cart.addItem('158edf4a2bacfe10eacaf2a6d391bf51');

        // Set variables (ensure these exist in the catalog item)
        cart.setVariable(item, 'requested_for', gs.getUserID());
        cart.setVariable(item, 'short_description', email.subject || 'Email Request');
        cart.setVariable(item, 'subject', 'Request created from email');
        cart.setVariable(item, 'description', email.body_text || 'No description provided');

        // Place order
        var rc = cart.placeOrder();
        if (!rc) {
            logger.error('Failed to place order from email.');
            return;
        }

        // Update RITM
        var ritm = new GlideRecord('sc_req_item');
        ritm.addQuery('request', rc.sys_id);
        ritm.query();
        if (ritm.next()) {
            ritm.short_description = email.subject.toString();
            ritm.contact_type = 'email';
            ritm.update();
        }

        logger.info('Request created successfully from email: ' + rc.number);
    } catch (e) {
        logger.error('Error in email action: ' + e.message);
    }
})(current, event, email, logger, classifier);

NOTE -

• Validate that the catalog item and variables exist.
• Use gs.getUserID() carefully; if you want the caller from the email, you might need email.origemail or email.from.
• Add logging for success and failure.
• Consider security: only allow certain email domains to create requests.

Thanks,

Rithika.ch

[NeethuB]

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