I want to send notification to callers manager after one hour......can anyone help with this?

[Kishore47]

I want to send notification to callers manager after one hour

can anyone help with this?

[Mark Manders]

You will have to provide more information.

What is the use case? Someone reports something and after an hour the manager of that someone needs to get an email? That really sounds like a bad requirement if I ever heard one.

And on what? An incident? A request? 

Who came up with this idea and what are they trying to resolve that is currently not working? It's sounds like functionality to annoy managers.

[Kishore47]

Sure Mark

When Incident is created and state is In Progress ,that caller's manager gets notified after one hour

I tried Notifications, Scheduled Jobs but couldn't find 

[Eswar Chappa · Accepted solution]

Hi @Kishore47 ,

You can make without scripting with flow designer , as shown below

1.Trigger a Flow when an incident is created with State In Progress

2.Flow will wait for an hour of time,

3.It Fires an event to trigger notification by passing Callers manager email through the event.

But I don't see any business use case in your requirement. Please help me with exact conditions to notify the Managers in mentioned time .

Mark this as Helpful / Accept the Solution if this helps.

Thanks & Regards,

Eswar Chappa

[Mark Manders]

Can you also provide us with the WHY, because, really, you will piss off a lot of managers with this functionality. It absolutely makes no sense.