Importing a long process with Flow Designer
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‎10-03-2024 08:19 AM - edited ‎10-03-2024 08:22 AM
Hi everyone,
This is my first time using Flow Designer as Ive been using legacy workflow for almost a decade.
I have a process Im trying to incorporate in ServiceNow that can be categorized as 10 steps. Each step having one or multiple actions/task. This is for a Custom table.
Each record would have 10 child Tasks for the 10 steps.
The child tasks would have one or more subtasks themselves (same table, just using another child task record as the parent).
Example:
- Ticket ABC is created
- Step 1 is a child Task of ABC
- Subtask1a
- Subtask1b
- Step 2 is a child Task of ABC
-Subtask2a
-Subtask2b
- Step 3 and Step 4 are child Tasks of ABC. Both can be worked on at the same time
-Subtask3a / Subtask4a
(wait until both 3 and 4 are complete)
- Step 5 is a child of Task ABC
and so on
Is the best practice making each step its own subflow and having 1 flow that has all 10+ subflows?
The subflows would contain logic such as creating child tasks and possibly some notifications/updates to other records.
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‎10-04-2024 01:14 PM
@Ace009 - My understanding is 'Yes', bunch of subflows called from a parent flow is preferred.