In the Virtual Agent Designer, how to route the conversation back to question?

[Nrupada]

In the Virtual Agent Designer, how to route the conversation back to question?

[Abhay Kumar1]

@Nrupada Please try below if helps, in the Virtual Agent Designer in ServiceNow, if you want to route the conversation back to a previous question (or loop the user back to a specific point in the conversation), you can achieve this using the "Jump To" action or by using a decision node and appropriate conditions.

I will prefer below steps to add JumpTo:

In your Virtual Agent topic flow, add a Jump To action.

In the Jump To properties, select the question you want to return to.

Place the Jump To action at the point where you want the redirection to

occur.

Hope this will help you.

[Juhi Poddar]

Hello @Nrupada 

If the decision is 'no' and you want to revert back to the previous question, just pull the end part of the node and place it infront of the questions you want to repeat.

In this way whenever the decision is 'no' virtual agent will automatically revert back to the previous question.

Please hit like and mark it as an accepted solution.

Thank you 

Juhi Poddar