in virtual agent unable to publish the topic and nlu model .

[abhishek153]

when publishing the topic with nlu model iam getting error message like latest version is already published.

without nlu model the topic is getting  published . and utterances also getting trained successfully in  designer as well as nlu workbench . in workbench publish view phase publish button got greyed out. 

can anyone of you please help with issue and also iam attaching screenshot for your reference what iam facing.

[Abbas_5]

Hello @abhishek153,
Please refer to the below link:
https://www.servicenow.com/community/virtual-agent-nlu-forum/unable-to-publish-nlu-model-in-uat/m-p/...

If it is helpful, Please mark it as a thumbs-up and accept the correct solution.

Thanks & Regards,
Abbas Shaik

[SANDEEP28 · Accepted solution]

@abhishek153 Verify below steps

1) Check all active intents  are mapped to VA flow. If for  any of the intent, mapped objects (VA flow) is empty then make that intent inactive.

2) When you publish the model, it queries "sys_cs_topic_language" language. Go to this table list view and filter the records for your NLU mode. This record count should match up with your active intent count.

sys_cs_topic_language.LIST 

Follow above steps and the try to publish model.

If I could help you with your Query then, please hit the Thumb Icon and mark as Correct !!

[abhishek153]

Hey @SANDEEP28  what you had mentioned all the steps are I followed what can we do if NLU model label count and active intent count would be different and how to manage these. 
and in the designer iam able to publish the topic but in the nlu workbench the publish button got greyed out. 
can you please help on this.