Inbound Action Failing Depending On Source

[Nic Omaha]

I have an inbound action I have been testing by sending emails from my personal account in the format they will be coming over in. When I went to switch the emails to come from the source system they error out while they are identical to the ones I have been sending. I can not find any detailed logs other then "did not create or update sc_req_item using current". Are their detailed logs somewhere that might explain why this inbound works for me but not when the source is Sharepoint? They are formatted exactly the same. 

[Nic Omaha]

Update: We have other service accounts which generate items via inbound action just fine with only the role snc_internal. This account had that and didnt work. Gave the account admin and now the inbound action works.....