Security - limit access to a single record at a time

mcannon49
Kilo Contributor

‎12-07-2023 10:13 AM

Can ServiceNow be configured so that a user group can only view a single record at a time?  They should not be able to open multiple tabs with different records in them.  How would you do this locking down with the basic ServiceNow functionality?

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Ethan Davies
Mega Sage
Mega Sage

‎12-07-2023 03:42 PM

I don't think there is any native way to achieve what you are asking. It might be technically possible, but I can only imagine it would take A LOT of customization.

 

To quote a different community post answer:
"ServiceNow platform works on the principle of - one session per instance per browser, so multiple tabs confuse the session. The widely used practice amongst Now developers and admins is - use a private browsing session window in conjunction with a normal browsing session window. The ServiceNow platform uses the cache memory stored in the local system.  It doesn't make a distinction even if there are different session IDs active. "

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