Find your people. Pick a challenge. Ship something real. The CreatorCon Hackathon is coming to the Community Pavilion for one epic night. Every skill level, every role welcome. Join us on May 5th and learn more here.

Security - limit access to a single record at a time

mcannon49
Kilo Contributor

‎12-07-2023 10:13 AM

Can ServiceNow be configured so that a user group can only view a single record at a time?  They should not be able to open multiple tabs with different records in them.  How would you do this locking down with the basic ServiceNow functionality?

0 Helpfuls
  • 497 Views
1 REPLY 1

Ethan Davies
Mega Sage

‎12-07-2023 03:42 PM

I don't think there is any native way to achieve what you are asking. It might be technically possible, but I can only imagine it would take A LOT of customization.

 

To quote a different community post answer:
"ServiceNow platform works on the principle of - one session per instance per browser, so multiple tabs confuse the session. The widely used practice amongst Now developers and admins is - use a private browsing session window in conjunction with a normal browsing session window. The ServiceNow platform uses the cache memory stored in the local system.  It doesn't make a distinction even if there are different session IDs active. "

0 Helpfuls