Inbound action not working as per the configuration

[devarshkhed]

I have created one inbound action to create a case.

As per my understanding this will trigger when the user send the email and case will get create.

But for me this is working for below scenarios.

1. When user send the emails that time it works

2. When user reply to that email so that time it is getting triggered for RE: means for reply email also it it gets triggered.

Please help me to resolve the issue.

[devarshkhed]

Yes right.

But one inbound action i have created for new email coming from particular email id.

It is triggering for the new email that is correct.

But the same inbound is triggering for RE: email also.

How is it possible? Can we avoid this?

[Ankur Bawiskar]

@devarshkhed 

it should not trigger for Reply type

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