Inbound Email Acton

Emedina
Tera Contributor

‎10-13-2023 12:48 PM

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Why would the inbound action continually create an incident? When I am explicitly saying does not contain 'RE:'  

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3 REPLIES 3

Vaibhav127
Tera Guru

‎10-13-2023 03:07 PM

Hi @Emedina ,

 

Try changing all the subject OR conditions to AND condition, it should work.

Emedina
Tera Contributor

‎10-16-2023 01:23 PM

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Still have incidents being created after switching to the OR to AND

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Emedina
Tera Contributor

‎10-16-2023 01:24 PM

I still have incidents being created, after switching OR to AND

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