incident auto populate service offering and business service fields depend configuration item choice

[Tal5]

Hi experts
I would love to get help
What is the best practice to display business service and service offering data according to my choice in the configuration item field

[Anil Lande]

Hi,

You can use onChange client script and auto populate fields based on CI.

https://www.servicenow.com/community/developer-articles/glideajax-example-cheat-sheet-updated/ta-p/2...

https://servicenowmypath.blogspot.com/2017/10/glideajax-example-servicenow.html

[Ankur Bawiskar · Accepted solution]

@Tal5 

you can use onChange client script if you wish to auto-populate but it makes sense only when you have 1 to 1 mapping.

if not then please use reference qualifier and restrict the records

[Craig Tinsley]

Good question / good answers, Team!

I have a similar need, BUT the other way around... Today, we use Service to drive available Service Offerings (along with a reference qualifier that makes sure that there's a relationship between the two). To save keystrokes, our Service Desk would like to SKIP typing in the Service and go right to Service Offerings.

Services/Service Offerings have a 1-to-many relationship. Example:

Service: Application Support

Service Offerings: Application1, Application2, Application3, etc.

I want to be able to allow them to type the Service Offering (eg. "Application1") and have Service (eg. "Application Support") automagically filled in. Feels like a client script would work (as long as there are no duplicate offerings), but the scripting might be a bit complex. Am I on the right track using a Client Script?

TY in advance!