Incident Number as Incident form URL

Neeraj08
Tera Contributor

I got a requirement where i need to keep the incident form link along with my email. This URL should be same as the required Incident number . 

 

4 REPLIES 4

Unique45
Mega Sage

 

Hello @Neeraj08 

Add ${URI_REF} in the Message of the notification to get link of the incident in the email.

Please refer the below screenshot:

Pratiksha_PP_0-1699508733778.png

 

If it is helpful, please mark it as a thumbs-up and accept the correct solution.

Thanks!

Please mark correct/helpful if this helps you!

I need to attach the url in my external email. not within servicenow. So when clicked, it should redirect to this particular incident form

Ankur Bawiskar
Tera Patron
Tera Patron

@Neeraj08 

So what did you configure so far and what's the outcome and what's required?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hello @Ankur Bawiskar ,

Nothing right so far, my requirement is to include a link in my external mail that redirects to the required incident form. the link label should be the incident number itself.

Regards

Neeraj