Increase number of records to display in a list within Service Operations Workspace

[Michael Baker]

Similar to the system property glide.ui.per.page that allows updating the max number of rows that return in a list on the platform, I added 500. 

I do not see a property or a way to do so but figured I'd ask if anyone was able to do the same for Service Operations Workspace?

[Deepak Shaerma]

Hi @Michael Baker 
Still not figuring out this for Service Operations Workspace, because  if there are any settings related to pagination or list view limits, this is accessible for users with the roles (like admin or workspace_admin).
For some scenarios, more advanced customizations might be required, like client scripting or UI policies that can influence how data is presented in the workspace. However, such customizations should be approached with caution to avoid performance issues or unintended consequences on the user experience.
Given the specific nature of workspace configurations and the continuous evolution of the ServiceNow platform, it’s essential to refer to the most current documentation.
Please Mark this Helpful and Accepted Solution. If this Helps you to understand. This will help both the community and me..
- Keep Learning ‌‌
Thanks & Regards 
Deepak Sharma

[Michael Baker · Accepted solution]

All,

Please see ServiceNow's reply below and please upvote the idea if you want this added in the future. 
View Idea Page - Idea Portal (servicenow.com)

ServiceNow Reply

Solution proposed is :

Hello Michael,

We are moving your case to Solution Proposed as we believe the information provided below will resolve your issue. If we have addressed your concerns, you may accept the solution to close this case or reject the solution if it does not answer the original question raised with this ticket. At any time in the Solution Proposed state, you may add additional questions or updates.

Issue:
Question related to : How can we increase the number of records to display in a list within Service Operations Workspace?

Most Probable Cause:
Platform limitation with List View in Workspace

Solution Proposed:
- The only way to increase the max row is by the OOB value provided in the bottom of the List.
- Please refer to below documentation at Point #6 : (Optional) To change the number of records displayed on a page, click the number beside rows per page and select a number from the menu:
https://docs.servicenow.com/bundle/washingtondc-platform-user-interface/page/administer/workspace/ta...

Please note that the above configuration is preset in the Instance and cannot be configured.
I also found a community article discussing around the same issue:
https://www.servicenow.com/community/developer-forum/how-to-change-rows-per-page-options-in-agent-wo...

This is a platform limitation in workspace when compared to Platform UI.

Next Steps:
However, This could be a great candidate for our Idea Portal. You can find out more about the Idea Portal process and our methods for reviewing them at [KB0755878](https://hi.service-now.com/kb_view.do?sysparm_article=KB0755878).
Please feel free to ask any further questions here, or if you are happy with this resolution please click the Accept Solution button for this case.

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