Inquiry About Creating a New Catalog Item

[Sonali01]

Hello,

Could you please clarify if it is acceptable to create a new catalog item called "Hardware Support" and deactivate the old one? What potential drawbacks should we consider if we proceed with this?

The reason for deactivating the old item is that one of our developers made changes to the hardware support catalog items and created 30 update sets with unclear naming before leaving the company. All update sets are in a completed state in DEV, making it difficult for us to determine their purpose. Our team believes it would be better to create a new catalog item and deactivate the old one.

Since we are all still new to this process, I would appreciate your guidance on how to proceed.

Thank you!

[Najmuddin Mohd]

Hello @Sonali01 ,

I see no concern if you create a new catalog item and deactivating the old one. 
But, if you are creating a new catalog item with the same variables, variable sets, associated flow/workflow, then you can use 'Add to Update set' feature and Create a New Update set and add these all into it.

Hope this information helps you.
Regards,
Najmuddin.

[Sonali01]

Thanks Najmuddin for quick response.
That's what plan is create new update set mimic same as production (with the same variables, variable sets, associated flow/workflow,) and than make changes requested by user.

So when we move new one to production, there will no lost of historical data associated with the old one rt? 
Thanks

[Najmuddin Mohd]

There are two scenarios here.
You need to know a small change in the new one, so that you knwo when a RITM is referred it belongs to the New one or old one, both Sys_ids will be different. So where ever you are referring the old catalog item, should be replaced with the New one.

Other one, if you don't know where all it is referred,

Now, when you filter the RITMs using the name, you will get the data of two items.
But, when you do with the sys_id, it will be only one. Either the New one or old one.

I would tell, create an Update set in Prod. Yes Prod.
Add complete catalog and it's associated work into an Update set.

Now, remove the entire catalog from Dev.
Upload the Update Set of Prod in Dev, so Sys_id is Same.
Do the changes according to the requirement and move it into the prod.

The above sharing is according my knowledge. I would ask you take the right call before you do changes.

If the above information helps you, kindly mark it as Helpful and Accept the solution.
Regards,
Najmuddin.

[Sonali01]

So you are saying create a new update set in prod
then I go to my existing catalog item in prod, as you in below screen shot I can add to update set. everything related to catalog item will get captured.
I can mark as complete an than I move to test and than dev. 

Thanks