We have 2 request items that email vendors with the ticket information. Since they are not agents in our system, their reply emails only show up as email received and do not create an additional comment in the RITM. The requester therefore cannot s...
Hi , I am given a requirement to build a data model using email attachment(loaded with import set) and payload(REST API) in ServiceNow table.Could anybody please provide some scenarios/use cases on how to build a data model in ServiceNow?
Whenever any other user replies to the email which was sent to him, it will populate in additional comments and it is visible to everyone. I want to hide the visbility of that particular email which was replied by any other user from the caller. I'm...
Hello, Would it be possible to create a report with all Incidents tagged in the past and which ones no longer have the tag now "untagged "? Thank you in advance for your help
Hello,I'm trying to load data from the Excel file into the incident table, at the mapping stage I do have a field called "Created" from the Date/Time type, at the target table(incident) the field doesn't exist, although at the source table, there are...
Hello, on risk table I have ootb relted list with entities where I can use NEW/EDIT. Now I need add very similar related list with EDIT for entities with just specific class. I created new custom relationship but not able to add EDIT button, even if ...
Hi Team, I have one requirement where I need to restrict editablity of SC Task form including fields, work note and additional comment posting and related record new and edit button. How can I do this requirement?
Hi Team, I want to show the RITMs which are in open, pending and work-in-progress state but their related SC Tasks and Change Tasks both are closed using database view.Please help me with this requirement.
There is an issue with a user, user was unable to have the 'msg body field' where we used to write mails. I checked the group and roles by comparing with a user who have similar access and functions in organizational, compared their profile didn't fi...
I have a requirement that a value be a specific length when inserted on the form from a record producer, without making the user meet the requirement. I've attempted an onSubmit Client Script but it isn't working. The variable is a string. var ho...
I need to update a parent incident list type field with values from multiple child incidents. Each child incident is meant to pass a unique value to the parent incident to aggregate the vlaue in the parent incident. My script updates the parent incid...
Hi All,I have a question:After the creation of SCTASK for "XYZ phase" workflow update three fields as mandatory. Here is the screenshot.Can anyone suggest what should be done to resolve the issue?Thank you in advance.
Once after the template gets uploaded the fields are missed, checked the source table .it is happening for a long time.If the content i explained here is not sufficient kindly let me know, Thankyou
Hello Team,The Search bar doesn't return ANY ticket details , I am try to find the RITM in Search bar i am not able to find the results. Thanks,Sudhan.
