I am working on a requirement. Using UI Action creating a request from an Incident. Once we click on the UI Action a request will be created and incident will be cancelled. This portion is working.There are 3 variables on the catalog item for example...
Hi Team, Can anyone please assist me with the stepwise approach for "how to use SmartmAssistant – E-mail triage Solution in service now"? The SmartmAssistant – E-mail triage Solution - Churning hundreds of e-mails, using Generative AI approach to Sum...
I am interested in knowing what controls the title of the ServiceNow Portal Chat window. The below is the first step when a user first starts chatting, they are interacting with the Virtual Agent. Once the user asks for and is given a live agent, th...
I have a requirement on change request. For normal change when we select****Urgency as Normal - Planned start date should auto populate 3 business working days from today's date but should show an error message when user is trying to change the plan...
As an end user I want to create a dashboard filter that shows a status of scrum tasks for open stories. I'm working in the Agile Development module and have created a filter looking at the Scrum task [rm_scrum_task] Table. I would like to filter ...
Hii, I have created a number maintenance on user (sys_user) table. When I create new a user record the number is working fine but its not showing numbers in already existing records. how can I show the number in already existing records?Thanks in Adv...
hi,I have recently started dwelling in the dashboard and report development in SNOW for my Maintenance team.I am successful in creating the dashboard however, I want to send a monthly newsletter based on the dashboard with details of what happened ov...
Hi,We have dictionary override for assignment group on sn_si_task table , overridden reference qualifier's value to active= true it shows all groups for selection but when trying to select group on field it will not update the record.Please suggest.T...
I am working on a requirement where I am converting an incident to a request through UI Action. Once the request is created the incident will be cancelled. but in this scenario, I want to prevent triggering any existing notification as I will be send...
I want to send a delivery acknowledgement when I'm receiving an update request from third party in REST integration, and I have to again send them a process acknowledgment after I parse this update request to the staging table and process it, how to ...
I found that the "antivirus.infected" event was firing and sending email notifications.I could not able to find where this event was called and when exactly it will trigger.can anyone help me on this.
I have gone through many article but not getting the purpose of 'Change Task Template' in related list of Standard Change Proposal.We can create it when state of Standard Change Proposal is New,but don't know when and how it used.
I have created a variable set which is used across all 5 hardware catalogs and used it in flow designer to and created the flow. And now same flow is used for multiple catalog which shares the same workflow but now I am stuck in the "Create Catalog T...
Please help in setting up the integration between Alexa and ServiceNow.I have gone through the documents and followed the steps but it is not working.Please see the link below. I do not understand where to get the secret key from? https://docs.servic...
I have installed the granular delegation which works fine for HR Task but when I create a delegation rule for Incident, change the rule is not workingI created a delegation rule as Delegation table -Incidentdelegation rule "Assigned to me(dynamic" so...
