We have recently introduced Virtual Agent to our ServiceNow Portal. However we are seeing a decline in Live Chat as users needs to navigate through VA to get to a Live Agent. How can we create a URL to Live Chat so users can directly go to Live Agent...
Hi there, I'm investigating whether it's possible to enable a "go back" button to allow the user to go back to the "All Topics" drop down after a topic has been selected. This is in the event a user has made a mistake, and would like to navigate to a...
Hello everyone,I am currently configuring a notification that is triggered by an event in my flow.To send the notification, I need to set the "Event parm 2 contains recipient" option to true.However, I don't want these emails to be sent as "To" but a...
I want to display variables with the values entered on Service Portal , display on the Security Incident record created similar to RITM , where the variables are displayed in the sc_req_item record .I tried to make the same for sn_si_incident table t...
Hi,Where can I check the user who has provided the feedback via HappySignals in ServiceNow.Regards
Hello everyone,I'm new to ServiceNow and would appreciate some guidance.I have two widgets within the Communities scope: the Community Leaderboard widget and the Community Content Feed widget. Based on my requirements, I need to hide the Community Le...
To initiate the opening of a link or a new window upon the selection of a radio button by the user, what steps should be taken?Scenario: When the user selects the NBN, a new window will open displaying the NBN website or form.Please find the below sc...
Hi all, I am new to these Rest API topics. I just want to understand this requirement and someone to guide. Requirement : user ID card image will be updated in People Platform and O365, going forward if user has agreed to make it visible to other sy...
Hi,I want to run a server side script to display only the records that are created now. I tried but the script is not working it is showing all the records present in the form but I only want the ones to display which are created now using atf steps....
Hi Community,We have a requirement that link entered in URL type variable should be clickable on RITM/Task form.How to achieve this , please guide!
Hi Team, i was trying to create a sample report in Xanadu but i am not able to find an option of reports, can anyone guide how to get that. Regards,Garvit
Hi everyone, Is there a way to prevent users from typing in a reference field?Only searching by using the lookup icon is allowed. The details are as followsAm facing a bug that a string of number is expected to be put into use (appear on the list aft...
I have gone through the discovery model and software installations , I just want to know which scheduled job populates the installations in discovery model.
Onclick of UI Action, an email client should be opened with some body of data autopopulated.I am using this function-emailClientOpenPop to populate some different to,subject and body.It is not working.please help me with any other functions we can ac...
