Virtual Agent forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

email script for notification

I have a select box variable for example 'partner' in my catalog item, which is having user details as question choices(text is the name and value is the email id).I have to send notification to the partner field value which was selected during raisi...

abhisek by Tera Contributor
  • 159 Views
  • 1 replies
  • 0 helpfuls

Convert Time into Zulu Format

Hi Team, I want time in Zulu format, eg. 2022-05-31T07:34:45.968Z. Can you please tell me if there's a function to implement it? Thanks and Regards,Hrithik Nirupam  

Community Alums by Community Alums  
  • 731 Views
  • 7 replies
  • 0 helpfuls

Show/Hide state field choices on the form

Hello,I have a state flow on the form with state 'Open','WIP','review','closed'..Also i have a state field on the form which have choices 'open','wip','review','closed complete','closed incomplete','closed skipped'..I need to hide the choices'closed ...

background Script - code correction

Hello All  I have background script which add user's manager into the group('Approval'). If user is no longer manager then it will removed it from the approval group. Now i have to add one more condition, if the manager is having itil role then he / ...

Community Alums by Community Alums  
  • 204 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to add field into Schedule [cmn_schedule]

Hello,When I click on the show schedule related list that appears when I open a Schedule [cmn_schedule] table record, the schedule is displayed.If there is a schedule, an Event popup is displayed when clicked, but is it possible to change the fields ...

IzakiSaeka_0-1713515337703.png
Saeka by Kilo Sage
  • 483 Views
  • 2 replies
  • 0 helpfuls

Email notification about new Incidents

Hello everyone!I have a rather basic question. We are on Washington DC release. How am I able to set up an email notification to every single new unassigned Incident within my groups? It would make our job easier. Thanks for the answer in advance!

ViktoriaP by Kilo Contributor
  • 259 Views
  • 2 replies
  • 0 helpfuls

Resolved! Flow Designer Group Approval Skipping in Test but not Dev

I moved an update set from dev to test after successfully building and testing a approval flow in flow designer. I then tested in our test instance and it does not work. The same groups are in both environments. The users within the groups have the s...

osborcon by Tera Contributor
  • 281 Views
  • 1 replies
  • 1 helpfuls

Average Lead Time

I have created a Visual Task Board with 4 states /Columns "Backlog", "Ready for Development", "In Progress" and "Done". I have been adding 2 different categories of work types to Backlog and then it moves from Each states to closure. Now, I want to g...