Interaction Assigned to

[sreekeerthi]

Hi,

How Virtual agent interaction record is auto-populating "assigned_to" field with "Virtual agent" user?

Currently we are using virtual agent for both IT and HR portals. We need to identify/Differentiate interaction records based on portals. 

How can we achieve this?

Thank you in advance.

[Shruti · Accepted solution]

Hi,

To identity portal from the Interaction records

Navigate to interaction.LIST

Check the context record field

Open the context record. It will take you to the interaction_json_blob table record

From the value, you can get the portal name

[sreekeerthi]

Hi Shruti,

Thank you for the response.