we have "VOC Survey Dashboard" as below all reports from "Metric Result" table.requirement is :'Data Version' field from Case table have 3 choice, cases got created through the record producers to the case table and Data version field choice will be ...
Hi, The user submits a request, and their manager approves or rejects it. If the request is approved, the user is added to the idea group and assigned a catalog task. Once the task is completed and closed, the user should be removed from the group. ...
I created report in vertical Bar using UI Builder data visualization component ,I want user defined group by that display report per month in column how can I achieve it?
Hi, When you create a change model with a template under the Template Management category and of type Normal, it appears under the Preapproved tab on the sn_chg_model_ui_landing page, when it should appear under the Models tab.How can I modify it so ...
I'm creating an LLM virtual agent topic that uses the now assist assistant for QNA-based search through KB articles. However, when I try to test the topic, it keeps on loading and then says the following:Sorry, there was a problem on my side trying t...
We have integrated VA with Teams and we have notification enabled. The issue is approval card that comes on VA bot on teams has a link to KB but that link goes to service portal. Is there a way we can edit this and route user inside servicenow to tha...
An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5team members. These team members are working on many tasks, but the manager cannot see any taskson the Service Desk > My Groups Work list. What could ex...
I found two options to integrate the Confluence with ServiceNow using below methods:- 1. Exploring External Content Connectors2. Integrating with Confluence Cloud with OAuth2.0 Which method will require licensing cost and which does not require cost ...
I have an utterance: "Who does @employee work for?" The entity is Employee, so within my Topic flow, how do I get get the value of the entity??? Therefore, if I enter the following in the Virtual Agent:"who does John Doe work for?", I want the Topi...
I have a doubt regarding the dashboard report in "Platform analytics" Here in the attached picture the count is indicated to left side, can i make it to the centre? and also when we click on that count it is getting opened in the same window, can i m...
I am trying to figure out how to exclude an approver from being a part of the group approval if one of the following conditions exists:an approver within the approval group is the opened by ORan approver within the approval group is the requested_for...
Hello, I'm trying to make a verification of which of my vaVars are not empty and I'm trying to make it through an iteration of it, but you can't make a for loop to see those values. Is it possible to see all of the variables whitout explicitly call t...
I have an requirement to automate the process to add a user to the Distribution List in Outlook. Example: If I submit a request with below details the 'itil Test' user should be added to the DL mentioned in the form (if required we can create another...
Hi Team , There are two ip switches are there in the class (ip switch ) whenever mid server run on every month , company name changes every time and this is happen only two records in the IP switch(cmdb_ci_ip_switch). Can you tell why the location ar...
I have select box variable on catalog item, variable name is customer company code, these company code options are coming from custom table, I am using get catalog variable and want to check if user selected company code 'a', b etc, but its not showi...
