Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?A. System Notification > Email > NotificationsB. Administration > Notificatio...
Hi everyone,@Ankur Bawiskar @Sohail Khilji @Maik Skoddow @Vijay Talupula @SANDEEP DUTTA @AJ-TechTrek @Mark Roethof I'm facing issue with attachments on the Incident form The problem:I have an incident with attachments. When I log in as a Servic...
Hello Everyone, I have created a database view between attachment & incident table..with clause as:-incident_sys_id=attachment_table_sys_idBy this clause it is working as expected.But suppose if a incident record is having 5 attachments then it is sh...
Hi there, There is an out of the box process where when a major incident is resolved, a problem record is created (via the subflow Major Incident Playbook - Create a Problem from Incident). That is okay but what also happens is that the same major in...
Hi team,How is the License Metric field populated in the Software Subscription table? I’ve integrated with the Adobe publisher pack, but for some of the records this field is showing up empty, which is causing them to be marked as Unlicensed = true. ...
I am trying to create a new assignment group for our organization. This assignment group is the first time it was to be used. Several other assignment groups beginning with the same prefix as the one I am trying to create have been successfully cre...
I have created the UI action button as close_rejected for Knowledge Mgmt. When the Knowledge Article comes to review for Knowledge Manager and he finds that KA is not good enough so he can reject the article and no one one can action on that. I have...
A team "Service Desk" wants to be able to see how many incidents a particular user on their team has "reassigned" to another team. For example, a networking ticket comes in as an inbound email and defaults to the "Service Desk", then a member of the ...
Hello All,We are in the process of launching Major Incident Management in our organization, and I need to provide training to users on how to create a Major Incident or promote an existing incident to a Major Incident.I am aware of the basic Major In...
Hi All,I am working on a Virtual Agent use case where I have configured a pre-chat survey with an option:"Please select if your inquiry is related to HR or IT"and display buttons: IT and HR. My requirement is: If the user selects IT, then any further...
Hi,I'm trying to achieve the below requirement.Requirement: In a list-type field that references the user table, display the user's Email ID instead of the user's Name after selecting a user record.can anyone help me with this?
Hi,So basically my requirement is i have created 2 Ui action buttons 'approve' and 'reject' on the Approval(sysapproval_approver) table. But there already exist 2 OOB UI action buttons on the same form. My buttons get visible only if the conditions a...
According to Zurich release, if the knowledge Base contains "Release Version - 3", the associated articles to the knowledge base will hide the related list sections such as "Can Read, Can Contribute, Cannot Read, Cannot Contribute". #Here is the sour...
Hi All,I have created SLA, Based on affected users location time zone . we need trigger SLA. IN Timezone source i have added task.u_affected_user.location.time_zone, but still its not working. Please find the below. Please help me on this screenshot ...
As a requester, I want the attachment added field in the RITM (sc_req_item) record to automatically display the number of attachments uploaded when submitting a catalog item request with a mandatory attachment,So that the request record clearly refle...
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