Custom Status field displays backend value on Case form

Hi Everyone,I have a custom field on the Case form called Status. The issue is that the choices are showing the backend value instead of the display value on the Case form. What could be causing this issue?  Kind Regards  

NLU Performance Statistics Source

Hello, dear colleagues! I was searching for the source of the statistics displayed on the NLU Model Performance for Virtual Agentbars (screenshot attached to this post), but I couldn't find it. I need to replicate that data on a dashboard.  Does anyb...

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Please explain it properly and provide a use case for Change Management. 1 change policy 2change Approval policy .

Using Record Producers within Order Guides

Hi - wondered if I could get some advise please regarding the use of record producers within an order guide.  I am aware that we have the global property that prevents this being used as standard.  Can someone please help me as we have been requested...

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I have completed ServiceNow Administration Fundamentals (Xanadu) it is showing 99% what to do now? Is my course is done or anything to do?

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Insufficient Permissions. Please Check Oauth Token and scope permission.

Hello, We are getting error in Flow Designer while adding user to the AAD or Azure AD groups.Error: "Insufficient Permissions. Please Check Oauth Token and scope permission".It's happening rarely, let us know how to fix this? Please explain on what c...

Open chatbot when user click on catalog item choice

when user select PC software name, As soon as user select, we have to open our chatbot. [PFA SS]Is this possible. if its then how?   

How to hide Insert, Insert and Stay UI action at Incident form

Basically I want to hide these two UI actions from Incident module, but as we know these UI actions are Global one.So I found two options,1) exclude the table from the Global UI action, which is working.2) When I created a copy this and updated the t...

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Hi Team, I want to get service-now query to fetch ticket routed to other assignment group actioned by us.  When report is fetched, by seeing report we should be able to know who from our assignment group has performed that action.

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I have multiple open RITM's, where I need to fetch tha status of their associated child RItms status in a report, (i can't say the child ritm's will be only having 'task' they have 'change' as well and might be other tasks)

Walk up queue propting for Reason for Visit despite no reasons being set

We have had a simple request to have a basic walkup queue configured. The user should not be asked for a Reason for Visit for this particular queue. Despite there being no Reasons configured for this walkup location the reason for visit dropdown box ...

Virtual Agent is unresponsive in MS Teams

I am experiencing an issue with the Virtual Agent in Microsoft Teams.Yesterday, we migrated the Update Set to PROD , which includes a topic and a Script Include used to retrieve the user's contact number for the Incident record.Initially, the Virtual...