Now Assist in Virtual Agent
How to enable this need more help? option / topic. I tried checking in sys_cs_topic table didn't find any. How to enable this option?
Forum Posts
How to check which system functionality has updated record?
Hi All,Today we have encountred something unwanted issue. Some of the Service catalog Categories has been deactived by the system. How do I check which system functionality has updated the record? like business Rule, Scheduled Job? Thanks
How to check if the schedule job is completed
Hi,How to check if the schedued job is completed execution or not. In one of my scheduled job it got completed but error message comes up in the Job log table. Also state changes to ready. How to check if scheduled job completed or not without any e...
How to grant read access for a service account user to access only one table in ServiceNow
Hello, I created a custom table which created a read acl with new custom role and now i created a new Service account user and added the custom role to it. But when i test this from Alteryx designer tool ServiceNow input, this user is able to access ...
Virtual Agent Simulator (Micro-cert) - Issue with final step - Test Topic Discovery & Model Accuracy
I'm currently completing the Micro-certification but i'm stuck on the last step because I can't test the NLU model i've created. this is the task:But every time that I click on Test Model, it gets stuck on the screen below (Testing in Progress)- Is t...
Resolved! Migrating to ITSM Standard
We need to migrate from ITSM Express to ITSM Standard. Has anyone else recently made this change and did you use a partner? What was your experience?
Resolved! How to bring the catalog variables to the list view of the RITM as it holds the OOB fields.
How to bring the catalog variables to the list view of the RITM as it holds the OOB fields.
Blog : How to Re-Display Topics After Conversation Ends in ServiceNow Virtual Agent
Hi Everyone,I was working on a requirement in ServiceNow Virtual Agent (Yokohama) where I needed the main topics to appear again automatically once a topic conversation ended.This requirement was specifically for LLM Topics, and the default "Anything...
Resolved! Microsoft Teams (Conversational Interface) – Notification Not Delivering to Teams
Hi everyone, I’m trying to send a Virtual Agent notification message to Microsoft Teams (Conversational Interface) when an Incident is resolved.The notification works fine for the Service Portal, but nothing is delivered to Teams.Is there anything el...
How to Remove Column Filter from a Platform Analytics Dashboard in ServiceNow?
click on edit and Select Data Visualizations on dashboard .In the configuration options, look for the Column and Row menu and ungroup it.uncheck the option “Show column filtering” to remove the filter.Click Save on the top-right corner.
Weird Zurich Behavior
So we upgraded to Zurich from Yokohama on the weekend ... Virtual Agent topics that worked fine on all previous resources are suddenly not working. Here are two things I've noticed so far: 1. Contextual search displays the word "undefined" beside th...
Avoid Orphan Sctasks and Approval records.
created custom table records through record producer and the custom table extending task table. now i want to create approvals and tasks once the record is created. I have used Flow designer but the sctasks and approvals are getting created but they ...
Virtual Agent Web Client — add “Home” header button to restart chat & trigger Greeting topic
We want to add a “Home” button in the Virtual Agent (VA) chat header, similar to the “Start conversation” icon. When the user clicks this Home button, the VA should restart the conversation by triggering the Greeting setup topic again.
Unable to open the record in a new window in Platform analytics dashboard
I have a doubt regarding the dashboard report in "Platform analytics" Here in the attached picture the count is indicated to left side, can i make it to the centre? and also when we click on that count it is getting opened in the same window, can i m...
Resolved! Knowledge Article Email
There is an OOTB notification for Knowledge management. It fires when event "sn_ex_sp.knowledge.send_email" is triggered. But i cant seem to find the UI action send email which is mentioned in this event.
