I would like to understand the step‑by‑step process for migrating a dedicated ServiceNow SaaS instance to an MSP environment, including an end‑to‑end guide on preparing the MSP instance and performing the migration.
Hi ServiceNow Community, I am looking for some guidance and leads as I pivot my career into the ServiceNow ecosystem.With 5 years of experience in Full Stack Development (Core PHP, MySQL, JavaScript, and ERP systems), I have a strong foundation in bu...
I am in the middle of a project to close out items that have become orphaned or aged out.What I found is there are 527 open Problem tickets going back as far as 2020.These are all being assigned to a group that has no members in it, and we have found...
I have a Catalog Item with an MRVS (Multi‑Row Variable Set). The MRVS is visible correctly in the RITM (sc_req_item), but it is not showing in the Catalog Task (sc_task).I am using flow all other varibles are visible in catalog task except multi-row ...
I am redoing our exit alert and have the following in place right now Computer(s) assignedThis looks at the cmdb_ci_computer table for assets assigned to the user and is a list collector.What I want to know, is it possible that I just autopopulate th...
1) am unable to set the visibility of application picker from zurich upgrade. Preferences --? developer is missing2) Many users now do not see that anymore. is there any access restriction?
Hi Community, Good day. I am new to ServiceNow Virtual Agent and currently working on a chatbot. I have noticed that when a user selects an option in the chatbot (for example: Intune, Oracle, or similar choices), there is a delay of around 5 seconds ...
When exporting to PDF from an HTML field in ServiceNow, we’ve noticed that embedded images are not appearing in the generated PDF. Is there a known fix or configuration change needed to ensure images are included in the export? Thanks and Best Rega...
Hello,I'm writing an onLoad client script to change field labels on a table dynamically based on the current domain (since adding the domain field to the field labels table didn't really work) and I've used the "g_form.setLabelOf()" function to chang...
I have created a decision table , and captured in the update set. while retrieving, there were no errors. but when I open decision table in the other instance and check there is a table but not the inputs, conditions and the result
I want to make variables in Variable Editor isibile on Catalog Task when navigated via New button (in new mode) from related list.I also checked the form layout and Variable Editor is included and displayed correctly when the task are created via flo...
Hi all,I want to develop a solution where i cancel all changes (including their change tasks), if they are in NEW state and have not been updated for the last 30 or 60 days (not too relevant).I created a scheduled job that works and i thought that ma...
Hello,Can someone please tell me how I can extend dmn_demand table to task. In the list view as shown below, the ACL prevents it to be updated. With in the table record, extends table field is hidden. TIA
Hi Team, I need to repair 20,000 incident records in bulk. I tried with a fix script, but it is not working as expected. Could someone please assist me with the correct script? // Bulk SLA Repair for Incidents(function() {var gr = new GlideRecord('in...
Somehow, an end user got redirected to the mobile UI on this link: yourinstanceurl/$m.do#/home.I need to deactivate the mobile UI and redirect user to esc. Steps I have taken are:Updated sys property glide.ui.m_enabled -Value : 'False'Created sy...
