Resolved! Decimal point validation in catalog variable
Hi Team, In catalog variable field i need validation decimal point only 2 digit alloweg10.2210.01 invalid10.2331.001 how to create this validation
Forum Posts
Resolved! Redirect some users always to Servic Operations Workspace for consult Incidents and requirements
We need that only a number of users with an specific group or role can open their incidents and requirements -not changes- in service Operations Workspace uniquely. When they try to consult from a list or from the searchbox of the Service Management ...
Sometimes Autopilot Getting Assigned Automatically in Agent Chat Even though it's not configured
Hi all,I need some help understanding an issue in agent chat. we have not configured autopilot, but sometimes it is still automatically assigning to autopilot to end chat sessions . i will add screenshot below for referenceAs any faced same issue or ...
Regarding glideDateTime
I have a piece of code and in that script I want RITMs to autocreate on every 8th dau of month, I want it to run on 8th day of every month and if 8th day is a weekend it should skip and then run on Monday i.e. should only run on weekdays.But when I a...
How to Update the Approval for an RITM after it was submitted
Good day,i have an issue where sometimes when a user submits a catalog item for approval, they might put in the wrong approver. so instead of resubmitted the entire request again or rejecting and go through the entire approval process again with prev...
Item Variable Assignment not passing updated value when we go back and select new
I have a select box variable in an order guide and I am passing the value selected to a similar select box which has same values in a catalog item via Item Variable Assignment. It works well when we do not change it, but do not work when we go back c...
How to disable 'Please type your response here ' in virtual agent , when i have boolean type node
Is there a way to disable "please type your response here". The goal is to get the users to only click the button. We do not want users input, other that yes/no when ask 'would you like to add a comment'
Remove Documents from AI Search
Good day folks, Looking for assistance on removing Documents from being searched on ESC. I am certain I'm missing something in the configuration but I do believe this was OOB configuration. Reviewing the screen shots attached, we have a catalog item ...
Resolved! MTTR calculation by excluding onhold state
MTTR calculation by excluding onhold state , OOB indicator having [[Summed duration of resolved incidents]] / [[Number of resolved incidents]] its include onhold state so how to exclude and calculate MTTR
re-schduling the Online CSA exam
What is maximum window time for re-schduling the Online CSA exam in case the exam window has passed
Can we do only a CI as a principle CI not a particular class?
Can we do only a CI as a principle CI not a particular class? is that be possible out of the box in ServiceNow?
Can we provide DPM access to all ITIL users users without assigning the admin or manager role?
Hi everyone,I’ve reviewed the ServiceNow documentation on Digital Portfolio Management (DPM) roles, which mentions two main roles:sn_dpm.dpm_admin – for setup, configuration, and full DPM administration.sn_dpm.dpm_manager – for standard users like Se...
Virtual Agent button
We were asked to add text to the virtual agent button for accessibility purposes. We’re able to change the width and color but can’t figure out how to get text in there.Here’s what we have now: What we trying to do is something like this: Does anyon...
Virtual Chat Agent
Hi Team,When a user ends a live chat with an agent, the bot displays a message: “Thank you for contacting us. The chat has ended.” After this, if the user clicks the text area that says, “Click here to start a new conversation,” the chat reopens in t...
Resolved! How to pass a value from one variable set to another variable set in catalog form
How to pass a value from one variable set to another variable set in catalog form, I have requestor in variable set 1, i want to copy that value into variable set 2 how to acheive this
