Hello all - ran into a curious problem. Originally we were told (we are on Vancouver) that we could not edit a knowledge article when it's gone into the review process. We have two levels of reviews. First the subject matter experts then the standard...
Hi, Currently there is a Virtual Agent in Teams connected to Prod and is working fine. The problem I am having is getting the self configured bot for Virtual Agent that's connected to our Dev environment to respond. I have went ahead and created a me...
how many characters can this variable typ handle in a built formular.
Hi, Context:We are using scripted control indicators for several of our control objectives.However, this is of course limited to what JavaScript can do within the ServiceNow platform.Now, we are exploring the possibilities of AI Agents which will cle...
Can we trigger the email from ServiceNow Support Portal to our team/team members? I want to know the process like how to create the report and send to end user.I'm having access to schedule the patches upgrade in ServiceNow portal for my instances an...
I want to create record producer using Card API. but it is creating RITM request instead of record product. could you please tell me how i can create the record producer using card Api don't want to use glide record. Below is the script i am using t...
We recently enabled ServiceNow Virtual Agent bot on MS Teams and enabled it for all org. Now when anybody pastes a ServiceNow link in MS Teams chat with anyone, an embedded link for VA gets added to the message. Before sending the message it can be d...
While creating a response template, I selected the Change Management group for visibility. However, that group does not have the "sn_templated_snip.template_snippet_writer" role. When I attempted to add the role to the group, the system did not allow...
On the Create Change Request page in SOW, an API called getCategories (/nav_to.do?uri=sys_ws_operation.do?sys_id=57c1b71f77b73110b595aeb4bb5a9903) is used to pull back the filters for Standard Change Templates. In my OOTB PDI, this retrieves a list o...
Hi Folks, Currently i am working in a requirement where i need to load data from attachment in record producer to the target table using data import. Below is the script created which is creating data source but data is not getting loaded in target t...
Hi Everyone, I want to use copy query for below screenshot but when i do copy query after running i am getting below "sys_created_onONThis week@javascript:gs.beginningOfThisWeek()@javascript:gs.endOfThisWeek()^work_endONThis month@javasc...
I have a requirement in which I need to show catalog items like this but the catalog id and category are few that I need. what I did was I dublicated catalog item page from CSM Workspace and then when I tried to give catalog id in Body In ui builder ...
Trying to implement propose change option in the change form.Idea is to include the check box stating CMDB Update Required.Once the check box is marked, there is task for the CMDB team to validate if the proposed changes are valid.If the task is clos...
can anyone please tell me why gs.hasRole('anyrole') is giving true for the admin and not for the other and also how to override this case that it must apply for admin too can we actually do that ?
Hi All! I would like to know how can I apply this widget that pops up during ticket submission on the portal to my order guide. I saw that this is a SC Widget but I cant find a way to make that pop up when the user clicks the "order now". Thank you
