Hi Team,Can someone respond to the below query. Thanks in advance.What is retroactive start and pause in SLA and could you please give me one example with images?
Hi community! I can be able to create a report on table. and can't see the values in the columns which are coming from other table.Dot walked to the column and bring the required column on the report using configuration. data is not visible.checked f...
I want to trigger a scheduled job from Business rule. I am using the below script but its throwing error.var gr = new GlideRecord('sysauto');gr.addQuery('sys_id','25b758811b6e8d102d8a0d45ec4bcb35');gr.query();if (gr.next()) { SncTriggerSynchro...
If i create a SLA on incident and it shows time when state moves from on hold to in progress. and again the state is on hold, then in progress. Would this SLA Show the time separately for both the times or it will calculate the time and show the adde...
Hi All,I have a requirement to create a report on incident table where the the condition is that "incident created before six months" and "impacted user.Regions starts with EMEA". The report is returning all incidents where the impacted user is activ...
Hi i have service catalog and in that i need to populate the current line manager for requestor for field currently it is fetching value of logged in users manager , and the current_line_manager variable is reference field and its default value is j...
Hi Team help me!!I have a reference field which is opened for?based on user location I need to remove options?
hello i have created a workflow it is validated and published but when i want to test it it is not working can anyone help me???
Hello, We have some active HR tasks for which i have to change the template. I thought I could achive this using a Fix Script and yes I was able to update the template but the issue is that the new template has a checklist and that checklist is not t...
We are currently developing a API call to update 4 timestamp fields (u_function_last_worked, u_issue_start, u_time_resolution_team_assembled, u_mitigation_time) in incident form. Out of the 4 fields, u_function_last_worked is the only one that auto a...
Our customer had below issue: Having issues with the cmn_schedule: ca_sparkbar_schedule ()It is being used for a location in Walk-Up experience. The current configuration is functioning for managing the hours the location is open. It's open 8am-5pm l...
I've been tasked with building a skills matrix for our organization. We are starting small, just my department, but plan to make it larger as time goes on. To be clear, I am not looking to assign tickets/tasks based on skills (yet). What I am looking...
How to show the help text exactly as below including the character < and > with space between the lines-Bitte geben Sie die Kostenstelle im folgenden Format ein: <Werk>-<Kostenstelle><optional: ein Zeichen>
