Hi Folks, When we are updating the Mandatory fields in the Agent App Form Behavior is not same as the App Behavior, We are Using Agent App and we are not able to update the fields as same as we are using in the Form of web . 1. Not able to see the su...
Hi Folks, I need to copy the attachments from Incident record, and it Needs to be updated in the additional comments section. There is a possibility to update the Attachment in Additional Comments section if we update the Variable type of Additiona...
How can we change the background color of a field in list , based on other fields condition or when the list loads .for eg We have ABC column having Yes and No Options , and another xyz column for all records on table, for eg we have records with sam...
Hello. In a Catalog Item, I want to have an item that has a link in the instructions section that updates dynamically based on what is selected in a previous item. For example, in the attached screenshot the user selected "ServiceNow, Inc" for the v...
There are three tasks are needs to generate in prallel we need to check that if 1 and 2 tasks are close complete then 4 task will generate. in the same time if 3rd task is close complete then 5 th task needs to generate how can do this.thanks in adva...
Hi everyone.I want to make the "Start a new conversation" action available during all of the conversation, so the users will be able to restart the conversation in every stage of the flow.Anyone knows how to achieve this?
I'm getting started with Predictive Intelligence, and I'm wondering if there's any way to dotwalk to related fields in order to filter results. We are currently on Vancouver. Goal: use Classification to predict an incident's assignment group but filt...
Hi Community,How to make start and end date auto populate when you select the year. Rules :The year of applicability will automatically fill the following fields :- start date = January 1st of the selected year- end date = December 31st of the sele...
I would like to guide the user through the record.However, as a lot of fields have to be filled in initially.I have the problem that you may not know directly what to write in a few mandatory fields. If you leave fields empty and press save, only the...
Please any one provide Virtual agent Docs. For Create Incident
What Service and Service Offering to select when register an Incident, Business or Technical? Hello Experts!We are looking for guidance how to utilize the ServiceNow functions the most and understand thought behind, so that we can guide our users in...
There are users with role "snc_read_only" which makes complete read only access to the platform. In which user field "password needs reset" will be checked after every 3 months and users are forced to reset the password when they login. But with this...
Hi ServiceNow Community,We are facing an issue with wiz integration, where some of the Detections are not getting updated on some Vulnerable items even after daily and Weekly successful Scheduled job runs.The Vulnerable Item record is getting updated...
Hello. I have a variable in a catalog item for Vendor ID. This variable references a custom table called Vendor Data. The Vendor ID variable is displaying as a drop-down box (see attached), I would like it to display as a magnifying glass for the u...
Hellowe have created one function for triggering the rest message API .when we are using the executeAsync() the api is not triggering and also in response getting the error "Error invoking http request: Error executing REST request: attachment does n...