Hi, we are seeing unwanted incidents getting generated weirdly from one user only in particular, and assigned to Service Desk Team with subject Out of office(oob) on fridays. This is triggered by an email inbound action I guessAny suggestions? Thanks
We have a team asking for a view count report and I can get a total view count but I also need to exclude views by the Owner Group. Has anyone done this and can share?
I have created a record producer in the story table(rm_story), and I am trying to add a reference field to the csdm_app_services table. When I select "reference" as the type, and go to "type specifications", I am not able to select a table from th...
Hi, I have requirement in catalog item with select box and question choices as yes/ no. If yes is selected, then child ticket should be created for particular group. Please help how can this be achieved.
Hi,I have added New catalog Item to the menu(Plus Sign) but only admin role can able see this under the menu not all the user.Kindly help me, how i can enable it for all the user? Thanks in advance. Regards,Juganta Nayak
I have 4 single line text fields (A,B,C,D) which in my catalog form (Z) which need to only accept numeric values. How do I achieved this using a regex in a client script and a script include? [Will this regex work - RegExp('[0-9]+(,[0-9]+)+')]?
I incorrectly posted this message and have no option to delete when choosing edit options.
Hi All, I have used this script : var gr=new GlideRecord('incident_task');gr.addQuery('sys_id','f9f3a80e476dbd1065296439736d4ke3');gr.query();if(gr.next()){ var result=new test().getSymptoms(gr.incident.parent.u_symptom.getDisplayValue()); gs....
Hello All,How can we integrate Google Cloud Monitoring with Servicenow. Usecase is we need to create a Incident in Servicenow on the alert triggered in Google Cloud Monitoring (Alerting). Also Incident should gets closed once the alert gets closed in...
Hi team,The subject line is bit confusing but the required functionality is that only. We have incidents and an UI action called 'Approve Major Incident' to create a major incident with that respective incident. Then, the initial incident becomes chi...
As a ServiceNow user managing incidents, I need a streamlined escalation process that automatically directs incidents to the appropriate support level (L1, L2, or L3) based on the service affected.For L1 escalation: Direct incidents to the correspond...
Hey everyone,In AWA users are available in another service channels even though they are not part of that channel/groupExample: User part of SDE group is Appeared in COE Channel and SDE Channel, whereas base settings is configured correctly even thou...
Hello All, I'm trying to write a simple message in a single line text variable based on if a record is true or false. I'm using this within an onLoad catalog client script. I know I'm missing something very basic and likely writing this all wrong. A...
With Washington release Theme Builder got updated to allow users to configure components and confirm they conform to branding styling. With this I believed that I would be able to determine what controls Sidebar discussion styling. Unfortunately this...
Hi there,How I can fix font issue in scheduled report. When I execute it, it sends report in the email as either PNG or PDF. In both cases, font is unreadable sometime. see the screen shot. Please let me know if I can fix it.
