Hello! We have a requirement where once a change request is closed, if we receive any incident caused by this change ( within 30 days of the change closure) and same is updated on the "Incident Caused By Change" related list of that change then the "...
Hello all i have requirement in virtual agent i have to show topic in my custom portal , portal name is test , and hide from sp portal , my virtual agent topic is hello world , properties there is for scripting i write this script (function execut...
Through flow designer I am able to update and pass data from incident to Jira but I am unable to do for comments. Some give me the way if possible.
Hello community!Hope you are all doing well I've heard that it is possible to create CIs via a service request.The idea behind this is that an end user accesses the service catalogue to request an item to create a CI. In that item, the user fills in...
HI How to get the Description, Resolution note and last additional comment in the article body of kb article created by incident.Created a knowledge article from an incident is resolved. (without plugin)https://docs.servicenow.com/bundle/washingtondc...
Am trying to execute MERGE statement via JDBC step in flow designer but getting error as "Given SQL statement cannot be executed". I tried adding property "mid.property.jdbc_operations" with merge operation along with default value but still getting ...
Hi All, Requirement: I have one record producer which I want give the access for only those user which country should be Argentina ,Brazil, Colombia, Mexico in their profile i.e location.country so how we can add in available for to restrict the acce...
Hi All,I have a use-case in which info messages from the script include should be shown in the DevOps config workspace. To give more context I am ingesting data using the DevOps config editor, a business rule is configured such that upon any change i...
Hi, How to show the current available activity stream of incidents as a widget on dashboard with filter conditions. ThanksKarun Thej @Community Alums @Mark Manders @Arpan Baishya
Hello All, I need explanation for each parameter definition and its use in ServiceNow Performance Graph.Please check the below Screenshots.Link for this graph: https://instance name/now/nav/ui/classic/params/target/%24pa_dashboard.do%3Fsysparm_dashbo...
I am reviewing information as I am studying for my CSA exam. The following question was a part of my review "A parent class that is not an extension of another table is called what?" The answer was core table instead of base table. This is causing co...
Hi @dhanrajp Please help me with the code. Below is my html code, need to print end user email address. </td></tr><tr><td valign="top" style="font-weight: bold;padding-top:10px;padding-bottom:10px;border-bottom: 1px solid #E6E6E6; width: 100px;">End ...
When I create a request in the Catalog Builder, I do not see an option to "Map to a specific field on the table". Looks like this is only available for requests. The issue is that when the email confirmation comes in from a request, the Description i...
Here problem type is a choice type field and is dependent on subcategory. so, what I'm trying to do is, I created one data lookup definition like below images. can we also define category, subcategory and priority, impact and urgency like impact, urg...
Is there a way to allow users to drill-down to Incidents that impact a service and/or service offering in Digital Portfolio Management? Our Product Manager for the DPM product brought up the fact that there doesn't appear to be any way to drill-down ...
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