is this possible to receive chat accept message for all available agents in agent workspace

siva14
Tera Contributor

‎07-28-2023 11:43 AM

is this possible to receive chat accept message for all available agents in agent workspace

#agent workspace 

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Danish Bhairag2
Tera Sage
Tera Sage

‎09-28-2023 10:45 AM

Hi @siva14 ,

 

Unfortunately No. Agent chat uses AWA to route chats to agents based upon availability,capacity & skills.

In connect chat that feature was present where chat used to be the received by a single queue where all the members where present.

 

Please mark my answer helpful & accepted if it helps you with your question.

 

Thanks,

Danish

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