Issue in OOB 'Mark Incident Unresolved' Topic in Chatboat, Vartual Agent Servicenow

[Nikhil63]

Hi All,

I Activated the OOB 'Mark Incident Unresolved' Topic but when I tested it from the backend and SP It showed an error.

Please help me with what I need to do here.

[Nikhil Chaudha1]

Hi Peter,

I didn't change anything just duplicate the OOB Topic 'Mark Incident Unresolved' 

[Nikhil Chaudha1]

Hi Peter,

I didn't change anything just duplicated the OOB Topic 'Mark Incident Unresolved' 

[Nikhil63]

Hi @Peter Bodelier,

Its a the OOB Topic 'Mark Incident Unresolved' 

[Nikhil Chaudha1]

Hi @Peter Bodelier 

I didn't change anything just duplicated the OOB Topic 'Mark Incident Unresolved' 

[Peter Bodelier · Accepted solution]

Hi @Nikhil63,

I understand now. This is not a standalone topic you can test. It is part of Actionable notifications.

Please refer to Set up actionable notifications for ITSM Virtual Agent (servicenow.com), to help you set this up. 

If you want an end user to 'reopen' an incident using Virtual Agent, without using Actionable Notifications, you will need to create a new topic from scratch.