Hi all,
I am facing an issue with the Assignment Group field. I have applied a reference qualifier to this field, and it is working correctly as per the configuration in both the Workspace and the Native UI.
However, in the Workspace, when I try to change the Assignment Group using the magnifying glass icon, it shows the expected groups. But when I select one of the groups, it is not being applied to the field. On the other hand, if I type a word in the field to search, suggestions appear, and I can successfully select the Assignment Group this way.
The issue seems specific to selecting an Assignment Group using the magnifying glass icon in Workspace. I have checked other OOTB Workspace reference fields, and they work fine with the magnifying glass icon.
If anyone knows the root cause or has a solution, your help would be greatly appreciated.
Thank you!
Hi @mahesh_03
According to ServiceNow its duo to a misconfiguration of the workspace.
Please see:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1645501
Follow the below steps for the issue to be fixed:
- Open the page variant that is affected in the UI builder
- Go to settings
- Click the dropdown under 'Actions' & select 'Page definition' - this will open the sys_ux_macroponent record
- Scroll down to the composition section
- Within this section, scroll down till you find the elementId: "modalContainerViewport"
- Scroll down till you find operationName: RECORD#CLOSE_MODAL
- Go to extensionPoints method
- Here, replace the empty value ("") of "controllerElementId" with "record" & save the form.
- Close the workspace & test the issue, notice the issue is fixed & value gets populated.
Here is the screenshot for your reference.
