Add Major Incident Recipients and responsibilities to Email template

suwansr
Tera Contributor

Looking to create a mail script to add the Names and responsibilities to an Incident Communication Plan Email template.   Looks like they are kept in the contact table, but I am having a hard time trying to retrieve. 

 

Any help would be apprciated!

1 REPLY 1

Vishal Jaswal
Giga Sage

Hello @suwansr 

Contact Responsibilites associated with Incident Communication Plan are stored in contact_responsibility table as mentioned here: https://www.servicenow.com/docs/bundle/xanadu-it-service-management/page/product/incident-alert-mana... 

The mail script can be developed however if you can elaborate your requirement then it would be helpful to understand it better and might be able to provide a better or an alternative solution.


Hope that helps!