Add Major Incident Recipients and responsibilities to Email template
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03-28-2025 06:52 AM
Looking to create a mail script to add the Names and responsibilities to an Incident Communication Plan Email template. Looks like they are kept in the contact table, but I am having a hard time trying to retrieve.
Any help would be apprciated!
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04-10-2025 01:48 PM
Hello @suwansr
Contact Responsibilites associated with Incident Communication Plan are stored in contact_responsibility table as mentioned here: https://www.servicenow.com/docs/bundle/xanadu-it-service-management/page/product/incident-alert-mana...
The mail script can be developed however if you can elaborate your requirement then it would be helpful to understand it better and might be able to provide a better or an alternative solution.
Hope that helps!