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07-30-2024 12:20 AM
Hello Team,
I'm performing the ITSM simulator task: Problem state should be "Pending Change" after creating Normal Change or Emergency change from Problem record.
But error is displayed after change is created from problem record.
I have configure the Problem State choice list and added "Pending Change", value -108 and also added code to Create Normal Change UI Action Script as current.state=108.
Looking forward to your response.
Thank you.
Solved! Go to Solution.
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07-30-2024 02:02 AM
Check that UI action script, because your pending change is -108 and you are looking at state=108. That won't work, but I guess that could be a typo.
You will need to check on your state models. You aren't allowed to move from New to Pending Change, means that you should create that possibility.
There is a PRB mgt State Model in the sys_state_model table. You need to create a new state transition on it.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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07-30-2024 02:02 AM
Check that UI action script, because your pending change is -108 and you are looking at state=108. That won't work, but I guess that could be a typo.
You will need to check on your state models. You aren't allowed to move from New to Pending Change, means that you should create that possibility.
There is a PRB mgt State Model in the sys_state_model table. You need to create a new state transition on it.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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07-30-2024 11:20 PM
Hi Mark,
I have created new state transition as Pending Change when problem is in New/Root Cause Analysis/Resolved/Closed in Problem Management(Default Flow) State Model. Now it is working successfully.
Thank you for your answer.