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[Community Alums]

Ever wonder what ITIL really looks like in the real world?
Let’s break it down with a simple and relatable example… WiFi during a meeting!

📶Incident – Something broke!
You're in an important online meeting, and suddenly your WiFi drops.
You’re stuck, can’t hear anyone, and scramble to reconnect.
This is an incident – something broke and you need it fixed right now.

🧠 Problem – Why does this keep happening?
You realize this isn’t the first time. Other teammates have complained too.
Maybe the office router is overloaded?
This is a problem – a recurring issue where the root cause needs to be found and fixed.

🔧Change – Let’s fix it for good.
IT upgrades the router, adds a backup line, and optimizes bandwidth.
This is a change – a planned solution to prevent future WiFi dropouts.

⏳SLA Breach – Oops, too late!
Your manager expected you to present in the first 5 minutes.
The WiFi outage caused a delay. That’s a SLA breach – a missed time-based commitment.

💡In IT (and life), it’s all about:
✔ Fixing things fast (Incident)
✔ Understanding why it happened (Problem)
✔ Preventing it from happening again (Change)
✔ Doing it all on time (SLA)

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[Nikhil Bajaj9]

Hi @Community Alums,

Good, you tried to explain it with a simple example.

Regards,

Nikhil Bajaj

[Community Alums]

Hey @Nikhil Bajaj9 

Thank You 😊 

Regards 

Harshad Mule