When I add related articles, they appear when viewing the main article in the service portal. There is a Related Articles section on the right-hand side. However, I cannot see where they display in the client. If service desk engineers are using Agen...
Hi, There is a business requirement to utilize the dashboard to have a quick and easy view of what and how many roles we are using.Can anyone help me with reports for ITSM and ITBM related license Usage reports. I have tried creating one for ITSM but...
I have noticed that in new PDI instances that the NLU service is no longer available, or at lease it appears that way. In my previous PDI it was working as expected. I have released and spun up three new PDI's with the same issue when going to the NL...
HI ,As i am new to servicenow, i have a requirement that a user is not able to access a given group but as per requirement she need the access so that she can use all the facilities provided by the group .How can i get this done in servicenow .can ...
The client has ITSM Pro subscription and by default entitled for creating 50 custom tables.How to determine what is counted as a custom table? Will only tables starting with u_ excluding the tables exempted like mentioned in the snapshot? or will the...
My requirement is, if a user orders any catalog item then the RITM has to be created with the SC task and SC task has to be assigned to a particular assignment group, when the group member changes the SC task state to closed complete then it should u...
The client has ITSM Pro subscription and by default entitled for creating 50 custom tables.How to determine what is counted as a custom table? Will only tables starting with u_ excluding the tables exempted like mentioned in the snapshot? or will the...
Hi Team,Based on logged in user I want to hide the user records in Assigned to field.Example: Which users are in Indian county or Group is -xxx- that user select a --Y-- group in the assignment group field. we hide few users in Assigned to those a...
While working on Import Set, there is a source table and target table , when I import using import set then there are duplicate records get created in my 'contact name' field's reference table . I want to restrict it without data lossfield - contact ...
Hi,I see an error stating "Record/Form controller required. To finish building add the controller to your page". I am not able to created new related list components nor i am able to save/update existing related list components. It keeps posting the ...
Hello, looking for a help in creating a user criteria script to restrict visibility of catalog item based on user job title. Only manager and above can access it. Thanks
I have application table which has a field 'Domain' of List type. For the application table record, I have many downstream relationships as below -These records also have 'Domain' field. Now I want that if the 'Domain' field is updated in the applica...
Hello, We recently moved from ServiceNow to another ITSM provider and restored database dump file.Now we are trying to query some tables and they are missing.We didn't find incident and sc_req_item table.I would like to know if these tables are missi...
Cmdb360 contains multiple reports out of which few are not working in our Production, QA environment and working in Dev environment only. That reports are below one. Cis not reported by discovery sourcesData mismatch Total CMDB 360 records Please hel...
Hi, Is there an oob functionality to select multiple requests and approve them in one click from portal.
