Automation
Hi!I'm trying to figure out how to automate communications from Servicenow, such as monthly maintenance notifications or change to production notices and the like. Does anyone know how to do this?
Forum Posts
App Engine subscription for custom table
I understand that, ServiceNow is been charging separately for custom tables. does anyone know if licensing is required for x_ or u_ type of tables? or will the extended tables from OOB tables will count for licensing? Any help in this regard is highl...
concantination of field values
Hello, I'm currently creating a catalog item. Item have choice 4 choice fields. Based on the choice field 1, choice field 2, choice field 3, field 4 should populate. I thought of using generic catalog data lookup table. I've concatenated a choice...
Acl Restriction from incident task table to incident based on current assignment group user
Hi All, Hope you're working well!I want ACL script and Guidelines also If a user is part of the assignment group of an incident task, they should be able to access the incident ticket (parent) as well.Here No specific Assignment Group and No Specifi...
Problem with condition in edit button
We configure the button for the assignment group members. However, the button sometimes appears when the user does not belong to the group.When you click the button it dissapear and the record shows the message below:How can I solve it?
Resolved! Table level ACL is restricting field level ACL
Hi Team, We have written an ACL to have RW access to a field in Customer_account table. But there is an ACL which is customer_account.* which is having another role and its not allowing to modify/edit that field.Below is the * level ACL Actually the...
Resolved! Plugins which comes under ITSM Pro
Hello,I want to know whether this plugin comes under ITSM Pro or notDynamic translation plugin (paid) and some dependent plugins: IBM Watson Translator Service Spoke (paid) erviceNow Language Detection Service Spoke (paid), Microsoft Azure Translator...
VA - text response is not translated
Hi, I have setup dynamic translation for agent chat which is working as expected. But some of the pre defined text messages aren't getting translated (as seen in the attachment). When I check under the language -> translation section in the VA design...
New Button in Change request List screen in CSM configurable workspace does not bring up the modal
In CSM configurable workspace, when I click the new button, the change request modal / interceptor does not come up like it happens in the SOW. Would anyone how to configure this? I tried duplicating the 'Open change record' record for change request...
Change Success Score for Today || PA Jobs
Hi Team,I am struggling to know how this PA JOb is getting executed by an script action "Daily change success score",which states that it is triggering by an event named "pa.job.dc.ended.ok",When i go through with an event it shows it is getting exec...
how can i use the rest api to send soap message ?
How can i do that ? The recipient is using Soap message with token makeDellCaseAPIRequest: function(requestBody) {// Create RESTMessageV2var restMessage = new sn_ws.RESTMessageV2('DellCaseManagementAPI', 'POST'); // Replace 'DellCaseManagementAPI' wi...
Resolved! Getting 400 bad request when we login.
Ever since we upgraded to Toyko all our users are getting an error message when they login saying "Bad Request (400) A bad request (400) error has occurred. Please check that your instance is running and refresh." We click "Refresh" and it just come...
Language Selector added to Portal not working
I have added the language selector to my portal page but it is not translating my text on my page. All my languages are visible but not effecting the page text when you select the available languages. I would prefer to have the text change based on...
Resolved! How to abb Label after short description field in incident record
Hi everyone,I want to add this label in the incident record after the short description field. kindly help me with it... Thank you,padmavathi
