Hi All, My concern is only one user is not receiving the mails when an incident is assigned to that particular assignments. I have did all the basic things like user notification settings, user mail id is valid or not. Can anyone have the solution fo...
Hello community! We have report built on incident table to show the portfolio comments and application services coming from CI.we are seeing the portfolio comments (Site location) regarding all application services. I want to filter based on site loc...
I'm implementing below requirement but it's not happening. In the user table, for every user records, we've an attribute called Business Unit which is a dropdown variable as per below screenshot -So, if I'll create an incident or a service request, a...
Hi Team, I want time in Zulu format, eg. 2022-05-31T07:34:45.968Z. Can you please tell me if there's a function to implement it? Thanks and Regards,Hrithik Nirupam
Hello,I have a state flow on the form with state 'Open','WIP','review','closed'..Also i have a state field on the form which have choices 'open','wip','review','closed complete','closed incomplete','closed skipped'..I need to hide the choices'closed ...
Hello,When I click on the show schedule related list that appears when I open a Schedule [cmn_schedule] table record, the schedule is displayed.If there is a schedule, an Event popup is displayed when clicked, but is it possible to change the fields ...
Hi Team,Can someone respond to the below query. Thanks in advance.What is retroactive start and pause in SLA and could you please give me one example with images?
Hi community! I can be able to create a report on table. and can't see the values in the columns which are coming from other table.Dot walked to the column and bring the required column on the report using configuration. data is not visible.checked f...
I want to trigger a scheduled job from Business rule. I am using the below script but its throwing error.var gr = new GlideRecord('sysauto');gr.addQuery('sys_id','25b758811b6e8d102d8a0d45ec4bcb35');gr.query();if (gr.next()) { SncTriggerSynchro...
Hi there,Can anyone tell me what table has the variable field in the "Variables" tab in a variable set? I've already found the tables for: - the "Included in" tab = Catalog Variable Set [io_set_item] - the List of Variable Sets = Catalog Items and Va...
Hi All,I have a question :Could anyone please tell me how to add a hyperlink to the message in notification? Thank you.
Hello, I wanted to know how to redirect knowledge article link in VA Agent search result to current instance. When I search for a query in Virtual agent I get list of knowledge articles and catalog items. Now when I click on any knowledge article or ...
Asking for some help please.Want to take the selected item from the Lookup Select Box to populate the Request with information from the cmdb_ci_computer table. - I am either getting nothing or getting undefined as returned value. Catalog Client Scrip...
Hi Expert!!Please help me to change the OOTB following option on virtual agent conversationThanks
hello .I need help for this task in the Virtual Agent > Categories I didn't find new button. please help me to do this task Create a new topic category for Virtual Agent1)Navigate to Conversational Interfaces > Virtual Agent > Categories2)Create a ...