KPI Reports in ServiceNow

[Nisha30]

HI Experts,

can you please assist on reporting this area is not much known to me would like to explore.

All I know is ServiceNow provides reports in module= Reports but these are basic ones which are table based.

Performance Analytics - this is advanced needs license (where based on Indicators we can create more trend analytical reports and fancy dashboards)

Question: Can other analytical reports be created apart from given standard ones as OOTB?

Platform Analytics- can see in ServiceNow out of the box . here there are given lot of KPI inbuilt .

Question: Can KPI reports analytical reports example:( Total number of P1 incidents which are resolved within 15 minutes DIVIDED BY  Total number of P1 incidents) this is just an example. What I mean is is calculation possible without PA license?

Thanks

[Andrew_TND]

Hi @Nisha30 

Have you tried configuring the "Configure Function Field" option in reporting? You can add functions here such as formulating dates and values.

Please mark as helpful or if its resolved the issue, CORRECT!

[Nisha30]

so is this in basic reporting module?

in Platform Analytics , KPI given can new one be created or we need Performance analytics.

[Andrew_TND]

Hi @Nisha30 

No, this is in standard reporting. You create the functional field and it will return the value you require.

There's also dropdown menu's which can give you functions which are available. In terms of getting time values etc for example "How long someone's been assigned to a group" This can be achieved with Metrics.

Please mark as helpful or if its resolved the issue, CORRECT!

[Nisha30]

Hi @Andrew_TND 

so example report

( Total number of P1 incidents which are resolved within 15 minutes DIVIDED BY  Total number of P1 incidents) 

can it be created within function or does it needs PA

Thanks