Link to Portal

[nowitsvashu]

Hi 

Requirement is on email there should be a Link which redirect user to the Service Portal and on there is a account name variable which is a reference variable it should be autopopulated.

[Harish KM]

Hi @nowitsvashu Need more details .  Where is this email field present? and account name variable belongs to which catalog? and what value it should populate?

[nowitsvashu]

I can explain

I have created a email notification which is send to assigned_to members.

On email notification body there is a Link.

When assigned to member click on the link then it should redirect it to service portal and on service portal there is a variable named as Account Name and account name should be auto populated when clicking on the link.

I have tried dynamic URL (given below) but it doesn't work i.e. it redirect me to the portal but does not auto populate the account name field

https://dev185360.service-now.com/sp?id=sc_cat_item&sys_id=8720af2593010210948a70d19dba1021&account_...}

[Harish KM · Accepted solution]

Hi @nowitsvashu you would need a onload client script on catalog item for the value to populate on URL.

Check below reference

https://www.servicenow.com/community/developer-blog/3-ways-to-populate-values-in-servicenow-via-the-...

https://www.servicenow.com/community/forum/how-to-auto-populate-variable-or-make-service-portal-url-...

https://www.servicenow.com/community/itsm-forum/fill-catalog-variable-via-url/m-p/2748704