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03-22-2024 03:56 AM
Hi
Requirement is on email there should be a Link which redirect user to the Service Portal and on there is a account name variable which is a reference variable it should be autopopulated.
Solved! Go to Solution.

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03-22-2024 04:23 AM
Hi @nowitsvashu you would need a onload client script on catalog item for the value to populate on URL.
Check below reference
https://www.servicenow.com/community/itsm-forum/fill-catalog-variable-via-url/m-p/2748704
Harish

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03-22-2024 04:00 AM
Hi @nowitsvashu Need more details . Where is this email field present? and account name variable belongs to which catalog? and what value it should populate?
Harish
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03-22-2024 04:17 AM
I can explain
I have created a email notification which is send to assigned_to members.
On email notification body there is a Link.
When assigned to member click on the link then it should redirect it to service portal and on service portal there is a variable named as Account Name and account name should be auto populated when clicking on the link.
I have tried dynamic URL (given below) but it doesn't work i.e. it redirect me to the portal but does not auto populate the account name field

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03-22-2024 04:23 AM
Hi @nowitsvashu you would need a onload client script on catalog item for the value to populate on URL.
Check below reference
https://www.servicenow.com/community/itsm-forum/fill-catalog-variable-via-url/m-p/2748704
Harish