Link to Portal

nowitsvashu
Tera Guru

Hi 

 

Requirement is on email there should be a Link which redirect user to the Service Portal and on there is a account name variable which is a reference variable it should be autopopulated.

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Harish KM
Kilo Patron
Kilo Patron

Hi @nowitsvashu Need more details .  Where is this email field present? and account name variable belongs to which catalog? and what value it should populate?

Regards
Harish

I can explain

I have created a email notification which is send to assigned_to members.

On email notification body there is a Link.

When assigned to member click on the link then it should redirect it to service portal and on service portal there is a variable named as Account Name and account name should be auto populated when clicking on the link.

I have tried dynamic URL (given below) but it doesn't work i.e. it redirect me to the portal but does not auto populate the account name field


https://dev185360.service-now.com/sp?id=sc_cat_item&sys_id=8720af2593010210948a70d19dba1021&account_...}