Dear ServiceNow community, I hope all is well!
I am facing quite an irritating issue regarding links being generated in the Virtual Agent. I have set up our Virtual Agent to have its Greeting setup topic to be the "Dynamic Greeting Topic".
Once the Virtual Agent icon is clicked on our portal, the Virtual Agent displays the welcome message "Hello, first name" and then displays a message "You have X open issues", the challenge I am facing is that the segment X open issues contains a hyperlink but once I click on it I am being routed to a "null" page instead being routed to a meaningful page such as "My requests" or "My area" etc..
I have went through the script include "VaTopicsHelper" but nothing I have tried has helped in anyway
I am posting screenshots for the behaviour for your reference
Best Regards,
