Live Agents report that they are not being logged out after leaving the workspace

[Marshall Day1]

Maybe someone else has seen this issue but I have not read anything nor seen any questions posted.

We had an agent not sign out at the end of his workday (Friday) and received an inbound chat message on the next day (Saturday). I have not found any property to when the system 'auto-updates' the agent 'Available' status to 'Offline' after a specific time passes.

Am I simply not seeing the forest for the trees?

Thanks for any responses.

[Ct111 · Accepted solution]

Check the system property 

com.glide.awa.agent_inactivity_threshold_seconds

default value for this 300 seconds. So if no activity happens till that time it should log your agent off.

If you have given very high value then that could be one of the reasons for showing available for long time , even when logged off

[Marshall Day1]

Thanks, Ct111.