Hello community! We have report built on incident table to show the portfolio comments and application services coming from CI.we are seeing the portfolio comments (Site location) regarding all application services. I want to filter based on site loc...
Hi All, I've created a script that is run via the workflow to set the Request short_description to what has been entered in the summary variable.I'd like to now copy what is in the Request short_description to the Requested Item short_description (do...
In ServiceNow Virtual Agent chat, there's a 3-strike rule where after each minute's strike, there's a reminder. After the third strike, the chat closes automatically and prompts for feedback survey. I need to remove this feedback survey after the 3-s...
hi ,I want to display assignment group names and their members in which current logged in user is part of?
Hi Team, I have a requirement wherein I need to make sure that contact Relationship table if already have any of the mentioned responsibilities , it should not get readded. Suppose now I create a new record with Contact Relationship with responsib...
I'm implementing below requirement but it's not happening. In the user table, for every user records, we've an attribute called Business Unit which is a dropdown variable as per below screenshot -So, if I'll create an incident or a service request, a...
We want to be able to expose the state field on the List view on the CSM portal so customers can see the state their case is in. Any help on doing this?
hello everyone, i had created a new application named as MEM but user is not created by default second time when i created the application and created the user myself the problem is that the user has not access to the role of the application pls hel...
I have a select box variable for example 'partner' in my catalog item, which is having user details as question choices(text is the name and value is the email id).I have to send notification to the partner field value which was selected during raisi...
Hi Team, I want time in Zulu format, eg. 2022-05-31T07:34:45.968Z. Can you please tell me if there's a function to implement it? Thanks and Regards,Hrithik Nirupam
Hello,I have a state flow on the form with state 'Open','WIP','review','closed'..Also i have a state field on the form which have choices 'open','wip','review','closed complete','closed incomplete','closed skipped'..I need to hide the choices'closed ...
Hello All I have background script which add user's manager into the group('Approval'). If user is no longer manager then it will removed it from the approval group. Now i have to add one more condition, if the manager is having itil role then he / ...
Hello,When I click on the show schedule related list that appears when I open a Schedule [cmn_schedule] table record, the schedule is displayed.If there is a schedule, an Event popup is displayed when clicked, but is it possible to change the fields ...
Hi,I am getting error in Navbar menu - Get support.Any help, why it is showing and how to rectify it ? Second: How to move "Get support" to the right side in navbar ? Thanks in Advance!
Hello everyone!I have a rather basic question. We are on Washington DC release. How am I able to set up an email notification to every single new unassigned Incident within my groups? It would make our job easier. Thanks for the answer in advance!
