Hi,I am sure this has been answered already. Any help would be great! In my incident form, I have 3 fields that need to be on my service portal- Queue- Category- Subcategory Subcategory is dependent on Category. Category is dependent on Queue.Examp...
Hello All, 1- If I have VA (lite), can I search about "Search Knowledge Base"? another case :2- If my license is ITSM Pro how can I integrate the VA with the copilot? if there is any videos or any documentation can help me with it please provide it....
Hi communit,I want to add a monitoring feature to my instance. When I use third-party software (Postman) to perform create actions on my instance via REST API, I hope to monitor the response status codes. Specifically, I want to send a notification w...
Hello everyone, How can I create a list of all Virtual Agent topics and their mapped NLU models/intents? I know I can see this in NLU Workbench, but I'd like to know which table(s) contain this information so I can use it in a script. Thanks.
Hi All, Please guide me whether the below requirement achieve or not : Can we setup two on call groups with the group members ( and we wont use these on-call groups in Assignment group field) and the groups members will be part of both assignment gro...
Hi I am creating items to a catalog.And I am adding variables but I can't see this data in the table sc_req_item.I know it is stored in another table. The question, is it better to add fields to the sc_req_item in order to see the info and work with ...
I am having an issue though. I was able to add a Catalog item on Agent Assist. However, when an agent clicks that card, The agent should able to order or copy the link( to send to the user) in full view. Currently, when I click on the catalog item ca...
Hi Experts,I am working on esc portal, While working I am facing a situation here. Whenever I try to open Career Hub page it is showing few errors related to the User skills widget, but i have not changed anything related to it and in my page there i...
Hello, I am pulling user related data from a SFTP source and one of the fields in staging table is called as HireDate. This is a string field and the date copied in this field has format 'yyyy-MM-dd', eg.: 2000-11-27. But the target table is sys_user...
When I clone the OOTB "Incident Standard Ticket Actions" widget and add that to action region of standard ticket configuration, the action dropdown is not visible. But it is visible, if add the OOTB "Incident Standard Ticket Actions"widget. what is t...
Hi, I have application table and drop-down values field name is : Service manager- choices(dtit and non dtit)when user select "non-dtit" then make attachment mandatory. Regards,Tharun
Hi,I have a problem with the email that asks for approval.Item has 3 Select boxes and depending on the first one, the remaining 2 appear.I would like the notification to show only what the user has selected, not everything.How can I achieve this?
Hi Team,I am trying to fetch the incident ticket by using the REST API. I am able to get the reference link in the JSON format but i am not getting the actual incident ticket link. Could any one please help me on this.
Hello Community, I am currently working on a project where I need to utilize user groups in ServiceNow. I understand that a child group can inherit the roles of its parent group, but I'm curious about the broader use cases and benefits of having a pa...
Approver: Please delete this question, I accidentally asked in the wrong forum. As assignment group is a mandatory field in our change requests, I am looking for a way to set the assignment group for a particular service onChange. I thought I had fou...
