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Forum Posts

Virtual agent language translations and triggers

Hello, I'm new to Virtual agent and I have created a topic block. I want to know how to trigger German or any other language queries in VA. I have a requirement of around 10-12 different languages and will also be adding translated documents on servi...

Abeer-khan by Tera Guru
  • 603 Views
  • 1 replies
  • 0 helpfuls

Stop creating relationship record

On creating a record in table: cmdb_ci_storage_server, it is creating a relationship automatically which is getting created on table: cmdb_ci_service. I need to identify and stop this from getting created. How to identify where it is getting created ...

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Customizing the update user MS ADv2 spoke action

Has anyone added additional fields to the Update User Action from Microsoft Active Directory v2 spoke? I have been trying to add three new attributes to set. fax (facsimileTelephoneNumber), OfficePhone (telephoneNumber), and extensionAttribute1. I've...

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nick135 by Tera Expert
  • 1035 Views
  • 1 replies
  • 0 helpfuls

Redirect particular users to custom portal page

Hi All,I have particular set of users (External Users) who doesn't able to login via SS0, so we have created local account to them and given user id and password. Since SSO is enabled, they can login using login.do along with the URL but if they do w...

login user has role "AB" can resolve the incident

Hi All,Seniors: if login user has a role "AB" have access to resolve the p1/p2 incidents.i used BR - "Before Update"  to get it done how ever its failing. any mistake in my script?(function executeRule(current, previous /null when async/) {if (curren...

nani1 by Tera Contributor
  • 236 Views
  • 2 replies
  • 0 helpfuls

auto translation of knowledge base articles

Hi,i am having a requirement related to auto translation of article from one specific knowledge base for only 5 languages.i am using a localization framework for this, i have create a new artifact for this auto translation  but i am having one challe...

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Datalookup definiton

Hi I have created a data lookup definition where i have to populate the watchlist and worknotes list .For this i have created matcher table 'watchlist_worknoteslist' and added fields like category ,subcategory, watchlist and worknotes list . Here if ...