I have created a classification definition for predicting assignment group, it is working fine after update and retrain in ML Solution table. But it is not working in incident form.When we submit the incident form then we are getting below Info Messa...
I have created a classification definition for predicting assignment group, it is working fine after update and retrain in ML Solution table. But it is not working in incident form.When we submit the incident form then we are getting below Info Messa...
Hello,I want the requester to input a description of the incident, but there is an ACL restriction that only allows fulfillers to use it. Is it okay to remove this restriction? Would taking this action result in a violation of the license?Thanks in a...
Hello, Community. Hoping someone can assist. I'd like to restrict certain user accounts from being added as a requested for user while using the two step check out check out model. I've attached a screen shot for reference. Thanks in advance!
HiWe are using "Data table from instance definition" widget to show incident and ritm details on the portal. But it show only three fields for incident(number, short_description, state) and four field for ritm ( number, request, short_description, st...
In Flow Designer How to skip "Ask Manager For Approval" and "Group Approval" if request is opened by Manager Can someone please help me to achieve this Thanks in Advance
We have a business requirement that are copying ritm comments to sc task and sc task comments to ritm. On update we are sending notification to requested for and watch list but requested for is same in both the cases so it is going twice i.e from ri...
HelloI have used VA BOT to BOT integration and post configuring while testing in Postman when I test each topic separately it works as expected. But in the usual scenario, there might be multiple conversations starting in parallel so I have been test...
Hi All,I have 2(eg.ABC & XYZ) people ABC with snc_internal role & XYZ with itil role and this 2 people belongs to Management group & management group has itil role.So now, when I am trying to check sites by Impersonating 2 of them ABC dont have acces...
Hi Experts , I have created an Onchange client script on Incident form to auto populate the Caller`s location. Which is working fine when creating the Incident through Incident form. However it is not working when the Incident is created through In...
We have multiple categories and subcategory selection in incident form. We have multiple support group available to support each application. What the best practice to assign the assignment group automatically based on Category and subcategory select...
Good evening,I have a Flow built in Flow Designer which is running against an Item which is an Order Guide.I want the flow to wait for approval then;if Item = "cat" raise 3 sc_tasks assigned to different groupsif item = "dog" raise 2 sc_tasks assigne...
Hi everyone. I'm reaching out for help regarding a recent story I was assigned where a work order template is uploaded into a Project Task. Ther ask is to have the excel file being uploaded into ServiceNow checked to determine if a cell has been pop...
Hi,when I open the virtual agent designer in my PDI, I am getting the getting the error message "Some features may not be available because the connection to NLU Service is not available. Please try again after some time. If the issue persists, log a...
In my virtual agent topic I have a dynamic choice input which is being populated form a table using a script. As there are many records I am limiting the options to 5 but I want to implement a show more option in the list when selected will show the ...
