Make the fields readonly of the reference type variable once we clicks 'i' icon in ServiceNow
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03-17-2025 03:49 AM - edited 03-17-2025 03:51 AM
Hi Experts,
I have a catalog item called 'Access Request' and I have 'Request Type' variable which has 'Onboarding' and 'Offboarding' drop down values in it.
I select 'Onboarding' and I choose a location from another reference variable called 'Location'.
When we choose a location and when we click on the 'i' icon on the reference variable we are able to see the location table details.
Requirement:
When we choose 'Onboarding' and select any location from 'Location' variable and once we click on 'i' icon the table details which is popping up should be non-editable. But when we choose 'Offboarding' and click on 'i' icon of the location variable the table details should be editable.
Note: Location table is just an example the Reference type variable will be referring to a custom table.
This should be applicable in the native UI view as well.
If anybody worked on this type of scenario before, please help me to find a solution.
Thanks!
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03-17-2025 01:34 PM
Hello @Sneha Karthik
Not possible however please check with ServiceNow via HI Ticket too: https://hi.service-now.com/now
Hope that helps!