Make the fields readonly of the reference type variable once we clicks 'i' icon in ServiceNow

Sneha Karthik
Tera Contributor

Hi Experts,

 

I have a catalog item called 'Access Request' and I have 'Request Type' variable which has 'Onboarding' and 'Offboarding' drop down values in it.

 

SnehaKarthik_0-1742207963903.png

 

I select 'Onboarding' and I choose a location from another reference variable called 'Location'.

SnehaKarthik_1-1742208016259.png

When we choose a location and when we click on the 'i' icon on the reference variable we are able to see the location table details.

 

SnehaKarthik_2-1742208062369.png

 

Requirement:

When we choose 'Onboarding' and select any location from 'Location' variable and once we click on 'i' icon the table details which is popping up should be non-editable. But when we choose 'Offboarding' and click on 'i' icon of the location variable the table details should be editable.

 

Note: Location table is just an example the Reference type variable will be referring to a custom table.

This should be applicable in the native UI view as well.

 

If anybody worked on this type of scenario before, please help me to find a solution.

 

Thanks!

1 REPLY 1

Vishal Jaswal
Giga Sage

Hello @Sneha Karthik 

Not possible however please check with ServiceNow via HI Ticket too: https://hi.service-now.com/now 


Hope that helps!