Migrate to LLM issue

[shivanisutar]

We are having issue while migrating the NLU topics to LLM , getting stuck at below screen. For example :Copilot Chat Error

Trouble Connecting to Network
Report an Incident

Thank you for your support. It will be really helpful!

[GlideFather]

Hi @shivanisutar,

I haven't experienced such error in migrating NLU to LLM but in similar interface (activating AI skills in the Now Assist admin) and what can help sometimes is to go back one step, wait and continue again.

If it doesn't help, go and create case from the Support Portal to get assistance from ServiceNow. As you mentioned LLM then it's clearly not a PDI so you can do that.

Good luck and let me know what you found

[SohamTipnis]

Hi @shivanisutar,

Go through this document once; it may help you. Let me know if it does!!!

https://www.servicenow.com/docs/r/zurich/conversational-interfaces/virtual-agent/llm-topic-migration...

https://www.servicenow.com/docs/r/zurich/conversational-interfaces/virtual-agent/migrate-nlu-llm.htm...

If you find my answer useful, please mark it as Helpful and Correct. ‌‌‌‌‌‌‌😊

Regards,
Soham Tipnis
ServiceNow Developer ||  Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10