Migration from dedicated instance to MSP

[HeliosWu]

I would like to understand the step‑by‑step process for migrating a dedicated ServiceNow SaaS instance to an MSP environment, including an end‑to‑end guide on preparing the MSP instance and performing the migration.

[Itallo Brandão]

Hi @HeliosWu ,

Migrating from a dedicated instance to an MSP environment (which usually implies moving into Domain Separation) is a significant and complex undertaking.

There is an excellent discussion on this exact topic where Dr. Atul provides a comprehensive answer covering the strategy and key steps. I highly recommend reviewing his response here:

🔗 Migrating from dedicated instance to a domain separated MSP

This resource should give you a solid foundation for your end-to-end planning.

If this direction is helpful to you, please mark this response as Accepted Solution.

Best regards,
Brandão

[HeliosWu]

Hi Brandão,

Thanks for your advise and I will take a look.